Jennifer Otaigbe Agbai
Benin City,Edo State
Summary
Dynamic professional with a strong focus on leadership competence and customer service excellence. Demonstrates expertise in delegating effectively, team motivation, and crisis handling to ensure operational efficiency and compliance monitoring. Committed to enhancing time efficiency and delivering superior customer service, aiming to drive organisational success through strategic initiatives.
Overview
2027
2027
years of professional experience
4
4
years of post-secondary education
Work history
- Provided support to special needs students for improved integration into mainstream classes.
- Utilised creative teaching aids for engaging instructional delivery.
- Offered one-on-one assistance to struggling learners; improved their understanding of complex topics.
- Assisted teachers with lesson planning, resulting in well-structured classes.
- Assisted in grading assignments, helping maintain accurate records of student performance.
- Prepared classroom materials for effective teaching sessions.
- Managed classroom behaviour effectively, fostering a conducive learning atmosphere.
Supervisor
Pyrex IG Scientific Suply Company
Benin City
2022.03 - Current
- Facilitated monthly training sessions for enhanced staff performance.
- Fostered a positive work culture to boost employee morale.
- Organised team resources, resulted in improved project timelines.
- Assisted in the recruitment process for hiring quality staff members.
- Improved team efficiency by implementing new scheduling practices.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Managed daily operations to increase productivity.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Operations Coordinator
Pyrex IG Scientific Supply Company
Benin City
2020.10 - Current
- Reduced turnaround times with process improvements and automation initiatives.
- Organised staff training to enhance team capabilities.
- Coordinated projects for successful completion within set timelines.
- Prioritised tasks optimally, ensuring timely completion of all assignments.
- Implemented new systems for improved workflow and productivity.
- Reconciled monthly operating budgets and shared information with the senior management team.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Customer Service Coordinator
Pyrex IG Scientific Supply Company
Benin City, Edo state
2017.03 - Current
- Prioritised tasks effectively during peak periods ensuring timely completion.
- Used conflict resolution techniques to handle challenging situations calmly.
- Liaised between customers and management fostering open lines of communication.
- Developed constructive relationships with clients through clear and empathetic communication.
- Assimilated product knowledge quickly, enabling effective response to customer queries.
- Maintained an organised workspace for increased efficiency.
- Provided product information to customers, increasing understanding and engagement.
- Collaborated with colleagues for optimal issue resolution times.
- Streamlined communication channels, ensuring seamless service delivery.
Front desk receptionist
Pyrex IG scientific Supply Company
Benin City, Edo state
2013.03 - Current
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Helped in preparing meeting rooms before client visits or meetings took place..
- Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
- Assisted in keeping track of office supplies, avoiding sudden shortage.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Kept reception area clean and organised to uphold professional office reputation.
- Oversaw office supply orders and replenished stock for staff use.
Customer service (Volunteer)
Jessa Foundation
Benin City
2010.12 - 2013.08
- Assist with general administrative and clerical duties
- Maintain and organize physical and electronic records
- Prepare reports, letters, and meeting minutes
- Schedule meetings and manage calendar
- Respond to emails, phone calls, and enquiries
- Perform other administrative duties assigned by supervisors
Teacher (NYSC Placement)
Redeemers Secondary school
Ibadan
2009.04 - 2010.06
- Communicated regularly with parents about their children's performance and behaviour at school.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
- Organised school events such as sports day or concerts showcasing student talents beyond academics.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Led after-school clubs, facilitated students' participation in extracurricular activities.
- Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
Education
HND - Statistics
Auchi Polytechnic
Edo State 2004.03 - 2008.08
GCSEs -
Libra Colleage
Benin CityDiploma of Higher Education - Level 3 Diploma in Health and Social Care
London Professional Traning Centre
Benin CitySkills
- Leadership competence
- Customer services excellence
- Delegating effectively
- Team motivation
- Crisis handling
- Compliance monitoring
- Operational efficiency
- Time efficiency
- Customer Service
References
Available on Request
Timeline
Supervisor
Pyrex IG Scientific Suply Company
2022.03 - Current
Operations Coordinator
Pyrex IG Scientific Supply Company
2020.10 - Current
Customer Service Coordinator
Pyrex IG Scientific Supply Company
2017.03 - Current
Front desk receptionist
Pyrex IG scientific Supply Company
2013.03 - Current
Customer service (Volunteer)
Jessa Foundation
2010.12 - 2013.08
Teacher (NYSC Placement)
Redeemers Secondary school
2009.04 - 2010.06
HND - Statistics
Auchi Polytechnic
2004.03 - 2008.08
GCSEs -
Libra Colleage
Diploma of Higher Education - Level 3 Diploma in Health and Social Care
London Professional Traning Centre