JENNIFER ENOBONG PHRANKEY
Manchester
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Harmonie Spring School
02.2020 - 07.2023
- Handled customer/parent's inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Manager
KCP Global Ventures
08.2014 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certification in Customer Relationship Management - Customer Relationship Management
AQskill Academy
Lagos, Nigeria11.2023
Bachelor of Science - Physics
Nasarawa State University
Nasarawa, Nigeria12.2010
Skills
- Data Entry
- Data Collection
- Appointment Scheduling
- Complaint Resolution
- Call Management
- Scheduling
- Product Knowledge
Timeline
Customer Service Representative
Harmonie Spring School
02.2020 - 07.2023
Customer Service Manager
KCP Global Ventures
08.2014 - 12.2019
Certification in Customer Relationship Management - Customer Relationship Management
AQskill Academy
Bachelor of Science - Physics
Nasarawa State University
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