Jennifer Place
Ypsilanti,MI
Summary
Offering strong interpersonal and organisational skills, with keen ability to lead and motivate team. Knowledgeable about maintaining high standards of cleanliness and customer satisfaction. Ready to use and develop leadership, time management, and problem-solving skills in any role.
Work history
Housekeeping
Courtyard by Marriott
Ann Arbor, 3205 Boardwalk, Ann Arbor MI 48108
08 1992 - Current
- Stocked trollies to maintain stable cleaning supplies.
- Delivered outstanding service to boost customer retention and referrals.
- Delivered extra linen and toiletries to meet guest needs.
- Addressed guests' problems and fulfilled special requests.
- Secured guest rooms after performing housekeeping services.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Trained new room attendants on company policies and cleaning procedures.
Teachers Aide
Children’s Village
Pontiac mi, United States
12 1988 - 07 1992
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Oversaw students during breaks to maintain safe environment.
- Cultivated close working relationships with students, teaching staff and parents.
Cashier and Party Planner
McDonald’s
Clarkston Michigan, United States
06 1986 - 01 1989
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Kept checkouts areas and general store clean and orderly.
- Engaged in pleasant chit chat for friendly and personalised service.
- Reduced customer wait times through optimised checkout processes.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Education
High School Degree -
Skills
- Sanitising bathrooms
- Stock replenishment
- Tailored customer service
- Countertop cleaning
- Waste removal
- Issue resolution
- Furniture polishing
- Lost and found procedures
- Room tidying
- Maintenance reports
- Linen and toiletry replenishments
- Guest relations
- Detail-orientated
- Floor vacuuming and mopping
- Surface polishing
- Room inspections
Timeline
Housekeeping - Courtyard by Marriott
08 1992 - Current
Teachers Aide - Children’s Village
12 1988 - 07 1992
Cashier and Party Planner - McDonald’s
06 1986 - 01 1989
Clarkston High School - High School Degree,