Overview
Work history
Education
Skills
Languages
Timeline
Generic

Lacramioara Chiriac

East Ham,Newham

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Housekeeping supervisor

Town Hall Hotel
Bethnal Green, Tower Hamlets
05.2023 - 09.2023
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Audited rooms after cleaning to check cleanliness standards.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Actioned customer feedback to improve satisfaction ratings.
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Updated training programmes to enhance employee performance.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Managed cleaning product stock in line with COSHH regulations.
  • Completed shift reports for smooth handovers and Back of House operations.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
  • Laundered items within set timeframes to meet hotel demands.
  • Inspected rooms to confirm quality and attention to detail met brand standards.
  • Delegated tasks and briefed staff on shift requirements to meet KPIs.
  • Replenished guest mini bars and fridges and recorded items consumed for billing.
  • Responded quickly to customer requests for linen, towel and toiletry replacements.

Housekeeping supervisor

100 shoridich
Shoreditch, Hackney
03.2021 - 05.2023
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Audited rooms after cleaning to check cleanliness standards.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Actioned customer feedback to improve satisfaction ratings.
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Updated training programmes to enhance employee performance.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Managed cleaning product stock in line with COSHH regulations.
  • Completed shift reports for smooth handovers and Back of House operations.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
  • Laundered items within set timeframes to meet hotel demands.
  • Inspected rooms to confirm quality and attention to detail met brand standards.
  • Delegated tasks and briefed staff on shift requirements to meet KPIs.
  • Replenished guest mini bars and fridges and recorded items consumed for billing.
  • Responded quickly to customer requests for linen, towel and toiletry replacements.

Housekeeping cleaner

Rozwood hotel
Holborn, Camden
02.2020 - 03.2021
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.

Housekeeping cleaner

langham hotel
London
10.2019 - 01.2020
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Communicated with other staff to determine best use of resources and guest care.
  • Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
  • Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Delivered faultless cleanliness standards and exceptional guest care.
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
  • Instructed and supervised housekeeping staff to carry out daily tasks.

Housekeeping cleaner

Ham yard hotel
Oxford, Oxfordshire
09.2017 - 06.2019
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Communicated with other staff to determine best use of resources and guest care.

Housekeeping cleaner

south place hotel
London
03.2016 - 06.2017
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Communicated with other staff to determine best use of resources and guest care.
  • Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
  • Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.

Housekeeping cleaner

Ibis Hotel
London
08.2015 - 02.2016
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Interacted positively and professionally with residents, maintaining excellent service standards.

Education

NVQ Level 5 - business environment

BND DIPLOMA LEVEl 3
Whitechapel, Tower Hamlets
09.2018 - 06.2019

NVQ Level 5 - BUSINESS ENVIRONMENT

BHND LEVEL 5
Elephant and Castle, Southwark
09.2020 - 06.2023

Skills

I am a good person in a communication end problem solving in team menegement end leandership

  • Sanitation management
  • Room inspections
  • Housekeeping staff training
  • COSHH regulations
  • Inspiring leadership style
  • Inventory supply management
  • Time management
  • Housekeeping cost reduction methods
  • Inter-department collaboration
  • Deep cleaning
  • Waste management
  • Sanitising bathrooms
  • Laundry management
  • Linen management
  • Employee evaluations
  • Training and development
  • Motivational people management
  • Chemical storage to be cleaning safety
  • Meticulous housekeeping standards
  • Meticulous cleaning and disinfecting
  • Engaging leadership style
  • Housekeeping supply management
  • Deep cleaning techniques
  • Attention to detail
  • Chemical safety
  • Carpet cleaning
  • Payroll understanding
  • Hospitality expertise

Languages

English
Advanced

Timeline

Housekeeping supervisor

Town Hall Hotel
05.2023 - 09.2023

Housekeeping supervisor

100 shoridich
03.2021 - 05.2023

NVQ Level 5 - BUSINESS ENVIRONMENT

BHND LEVEL 5
09.2020 - 06.2023

Housekeeping cleaner

Rozwood hotel
02.2020 - 03.2021

Housekeeping cleaner

langham hotel
10.2019 - 01.2020

NVQ Level 5 - business environment

BND DIPLOMA LEVEl 3
09.2018 - 06.2019

Housekeeping cleaner

Ham yard hotel
09.2017 - 06.2019

Housekeeping cleaner

south place hotel
03.2016 - 06.2017

Housekeeping cleaner

Ibis Hotel
08.2015 - 02.2016

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Lacramioara Chiriac