Jennifer Morrow
Marple, Stockport
Summary
I am responsible and passionate about delivering outstanding service to an employer. I offer many years of experience in a customer focused and administrative environment. I take pride in my work and am very methodical and thorough in both a professional and personal capacity. I am IT literate and have a good working knowledge of Microsoft, specifically Excel and Outlook. I offer a strong work ethic and am trustworthy and dependable.
Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Officer – E Commerce
Grandeco UK Ltd
Marple
08.2023 - 10.2024
- Managing E Commerce DIY/National accounts alongside OM, KAM & UK Sales Director
- Order processing via 3rd party integration, data processing from customer portals into UK fulfilment centre and managing PO logs
- Analysis/Manipulation of customer data for invoicing, reporting and returns
- Managing large store accounts and their customer’s expectations, along with conversing with end users to offer a more personal feel
- Handling customer requests, enquiries, complaints & quality issues
- Responsibility for the sales ledger of E Commerce National Account/DIY customers
- Liaising with Grandeco Belgium – customer service, transport, quality, warehouse
- Assisting KAM with content management, images, samples, and data management
- Working on data predominantly in Microsoft Excel.
- Followed company guidelines to ensure consistent quality of service.
- Addressed customer queries, resulting in enhanced customer confidence.
- Collaborated closely with team members to provide seamless service experience.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Met daily targets by efficiently managing workload within set timelines.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Liaised between customers and management for effective resolution of issues.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Responded to customer queries and provided excellent customer service.
- Responded to customer requests with friendly, knowledgeable service and support.
- Resolved complaints with proactive problem-solving and analysis.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Implemented customer follow up to uphold service standards.
Administration executive
Bele Brownies
New Mills
11.2021 - 09.2023
- Administration for two small businesses
- Using Xero for reconciliation, payroll, and invoicing
- Overseeing contracts and job descriptions for all employees
- Ensuring all invoicing documents (both incoming and outgoing) are kept up to date and in order
- Creating content for social media platforms
- Sourcing and comparing prices for produce for a café and a cake shop
- Keeping abreast of all the current laws involving allergens and food hygiene
- Liaising with existing customers and wholesale businesses
- Finding new clients to grow the business and creating new contracts
- Networking
- Creating marketing strategies
- Using Microsoft Excel to create documents for comparisons and spends
- Creating advertising and designing menus using Canva.
Office manager
Jacksons Dairy Ltd
Hazel Grove
08.2012 - 11.2021
- Reception work and accounts
- Taking customers orders and inputting them into the in-house data system, dealing with queries and complaints
- Taking card payments over the phone
- Inputting data and changes into the computer system, using Excel spreadsheets to keep track of wholesale customers expenditure
- Writing payments received onto documents and reconciling
- Using SAGE to input customers invoices.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Managed supplier relationships to secure best pricing and service delivery.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Oversaw recruitment processes.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Organised staff holiday schedules without disrupting workflow continuity.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
Cafe assistant
Hewitts
Romiley
08.2009 - 07.2012
- Preparing and serving food and drinks to customers
- Taking money and cashing up
- Taking telephone orders
- Ordering food supplies
- Ensuring premises is clean, tidy, and well stocked for customers.
Assistant shop manager
J H Neal
Marple
05.2001 - 08.2009
- General running of a busy grocer’s shop including opening and setting up displays in the morning, and cashing up at night
- Other duties included taking orders from wholesale businesses, billing and stock maintenance.
- Maintained clean, tidy shop floor for positive shopping environment.
- Implemented promotional displays, enhancing product visibility.
- Coordinated shift schedules to ensure full staff coverage at all times.
- Collaborated with Shop Manager on budget plans, effectively reducing costs.
- Prioritised customer needs, resulting in repeat business.
- Monitored cash registers and till floats, preventing discrepancies.
- Liaised with suppliers for timely delivery of goods.
- Conducted inventories regularly, ensuring accurate stock control.
- Upheld health and safety regulations throughout the store premises.
- Displayed goods and prices clearly to maximise customer interest.
Nanny
Mrs L Clark
Marple
09.1998 - 05.2001
- Caring for a child from 3 months to 3 years old, full time.
- Enhanced communication skills with regular reading and storytelling sessions.
- Established positive relationships with parents to ensure consistent child-rearing practices.
- Created and maintained welcoming, safe and tidy space to promote child's development.
Playgroup supervisor
Doodfield Primary School
Marple
09.1995 - 09.1998
- General duties in a group for children between the ages of 2 years 9 months to 4 years
- Responsibility for records of children, registers, staff rotas, cash handling, liaising with parents, organizing open mornings, fund raisers, organizing fun and educational activities for children.
- Ensured smooth operations with regular maintenance checks.
- Coordinated with other supervisors to maintain consistency across shifts.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Assisted in the recruitment process for hiring quality staff members.
Playgroup helper
Rose Hill Primary School
Marple
09.1993 - 09.1996
- General caring duties in a playgroup/pre-school
- Helping children to do basic numbers, letters and colours.
- Assisted in monitoring children's behaviour to ensure a positive learning environment.
- Collaborated with other staff members to organise special events and field trips.
- Provided emotional support to distressed children, soothing them effectively.
- Ensured every child felt valued and included through careful attention and interaction.
- Supervised outdoor playtimes whilst maintaining safety standards consistently.
- Aided in toilet training, teaching self-care skills to pre-schoolers effectively.
- Set up play areas, materials and equipment to enhance activities and encourage physical health.
Education
Further Education - RSA Qualification/ Pitman Institute Qualification
Ridge Danyers College
Marple, Stockport 09.1991 - 07.1993
High School Diploma - GCSE's
Marple Ridge High School
Marple, Stockport 09.1986 - 07.1991
Skills
- E-Commerce platforms familiarity
- Order tracking system use
- Basic bookkeeping
- Knowledge of gdpr regulations
- Team player
- Customer Service
- Payment Processing
- Order processing
- Microsoft Office proficient
- Web chat enquiry handling
- Customer follow-up calls
- Phone etiquette
- Office 365 usage
- Attention to Detail
Affiliations
- I am passionate about animals, and like to support rescue centres where I can.
About me.
I am an empathetic person and enjoy meeting others and taking an interest in varied life experiences.
Timeline
Customer Service Officer – E Commerce
Grandeco UK Ltd
08.2023 - 10.2024
Administration executive
Bele Brownies
11.2021 - 09.2023
Office manager
Jacksons Dairy Ltd
08.2012 - 11.2021
Cafe assistant
Hewitts
08.2009 - 07.2012
Assistant shop manager
J H Neal
05.2001 - 08.2009
Nanny
Mrs L Clark
09.1998 - 05.2001
Playgroup supervisor
Doodfield Primary School
09.1995 - 09.1998
Playgroup helper
Rose Hill Primary School
09.1993 - 09.1996
Further Education - RSA Qualification/ Pitman Institute Qualification
Ridge Danyers College
09.1991 - 07.1993
High School Diploma - GCSE's
Marple Ridge High School
09.1986 - 07.1991
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