Jennifer Morgan
St. Helens,Merseyside
Summary
Healthcare and administration professional with over 15 years of experience in NHS and private care sectors. Expertise in employee relations, staffing coordination, and mental health support, ensuring safe staffing levels and efficient management of complex administrative systems. Proven track record in coordinating multidisciplinary teams to provide high-quality support to vulnerable individuals. Recognized for strong communication skills, resilience, and ability to maintain composure under pressure while delivering exceptional care and service.
Overview
14
14
years of professional experience
Work History
Nursing Assistant
Mersey Care NHS Foundation Trust
Liverpool, Merseyside
09.2022 - Current
- Work within a multi-disciplinary team in a high secure psychiatric hospital supporting patients detained under the Mental Health Act.
- Assist patients with activities of daily living, social, recreational, and occupational activities in line with individual care plans.
- Facilitated therapeutic visits, shopping trips, and physical health appointments to enhance patients' community engagement and well-being.
- Monitored and documented changes in patients’ physical and mental well-being to inform care strategies and improve patient outcomes.
- De-escalated aggressive or distressed behaviours in challenging situations to maintain a safe environment and support patient recovery.
- Maintain strict adherence to safeguarding, confidentiality, and security protocols.
- Adapt communication styles to support individuals affected by trauma and mental health conditions.
Clinical Support Office Administrator
Mersey Care NHS Foundation Trust
Liverpool, Merseyside
05.2019 - 09.2022
- Administered the day-to-day operations of the Clinical Support Office.
- Ensured accurate and efficient maintenance of Trust’s ERoster system to support staffing needs.
- Coordinated staffing for ward managers, addressing annual leave, sickness, and other absences to maintain optimal staffing levels.
- Produced daily staffing sheets and staffing reports across the secure division.
- Identified staffing deficits and escalated concerns impacting service delivery.
- Liaised with duty managers, ward managers, and matrons to ensure safe staffing levels.
- Coordinated and monitored mandatory training compliance for nursing staff.
- Responded to telephone and email enquiries in a professional and timely manner.
- Worked effectively under pressure within a fast-paced environment while meeting strict deadlines.
Temporary Staffing Co-ordinator
Mersey Care NHS Foundation Trust
Liverpool, Merseyside
09.2015 - 05.2019
- Coordinated temporary staffing cover across multiple wards and departments within the Trust.
- Maintained regular communication with bank staff, agency workers, and ward managers.
- Used roster systems to ensure safe staffing levels with appropriate skill mix.
- Accurately recorded attendance details and processed timesheets to ensure timely payroll for staff.
- Assisted with pay queries and maintained personnel and training records.
- Supported investigations relating to staffing concerns and complaints.
- Set up new starters on roster and bank systems using ESR.
- Booked and monitored staff training and supported e-learning delivery.
- Conducted induction presentations to engage and inform new starters about joining the Trust bank staff team.
Care Co-Ordinator
Apex Health and Social Care
St. Helens, Merseyside
07.2012 - 09.2015
- Supervised teams of home care workers, ensuring high standards of care delivery.
- Coordinated service user visits to maintain continuity of care and enhance service satisfaction.
- Matched care staff appropriately to service users based on skills and compatibility.
- Maintained accurate service user and staff records.
- Addressed missed visits, safeguarding concerns, and complaints to uphold service quality and support users.
- Ensured staff were fully prepared and informed before visits.
- Delivered personal care and medication support during staffing shortages
Education
CIPD Level 3
Warrington Colligate
Warrington01-2018
Skills
- Mental Health Support
- NHS Administration & Staffing Coordination
- Employee Relations
- Safeguarding & Confidentiality
- Communication and Interpersonal Skills
- Teamwork & Multidisciplinary Working
- Crisis Management & De-escalation
- Staff Scheduling & Workforce Planning
- Training Coordination & Compliance
- Care Planning Support
- Problem Solving & Decision Making
- Time Management & Prioritisation
- Report Writing & Record Keeping
- Customer Service & Complaint Handling
- Microsoft Office & Administrative Systems
Timeline
Nursing Assistant
Mersey Care NHS Foundation Trust
09.2022 - Current
Clinical Support Office Administrator
Mersey Care NHS Foundation Trust
05.2019 - 09.2022
Temporary Staffing Co-ordinator
Mersey Care NHS Foundation Trust
09.2015 - 05.2019
Care Co-Ordinator
Apex Health and Social Care
07.2012 - 09.2015
CIPD Level 3
Warrington Colligate