Jennifer Jefferies
Swansea
Summary
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Workshop manager
Yachts.Co International
Swansea
2024.05 - Current
- Managed workshop operations for improved productivity.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Worked closely with other departments within dealership for seamless operations.
- Documented all services provided, maintaining comprehensive records.
- Liaised with manufacturers regarding warranty claims-ensured rapid resolution.
Sales assistant
Cambrian Boats
Swansea
2023.05 - 2024.05
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Connected to customers using approachable sales copy in Facebook posts, online product reviews and email campaigns.
- Attended industry trade shows to keep abreast of emerging market trends or unique selling propositions of new vehicles models.
Administrative assistant
Cambrian Boats
Swansea
2022.04 - 2023.05
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Documented financial transactions in QuickBooks and classified each with correct code.
- Maintained stock levels to avoid shortages in office supplies.
Retail sales associate
Marks & Spencer
Swansea
2021.09 - 2022.05
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
- Collaborated with team members for efficient store operations.
- Supported marketing initiatives by setting up promotional displays.
- Boosted customer engagement with meticulous social media management.
Education
A-Levels - Languages
Gower College Swansea
Swansea 2018.09 - 2019.06
NVQ Level 3 - Business Studies
Gower College Swansea
Swansea 2019.09 - 2021.06
Bachelor of Science - Business Management
Swansea University
Swansea 2021.09 - 2024.05
Skills
- Efficient communication
- Workshop team leadership
- Invoicing and billing experience
- Calendar scheduling
- Data inputting
- Knowledge of gdpr compliance
- Email handling efficiency
- Filing systems knowledge
Affiliations
- I enjoy playing golf with my family on the weekends. As well as socialising with friends and taking my dog for long walks around Gower.
Languages
Spanish
Intermediate
References
References available upon request.
Timeline
Workshop manager
Yachts.Co International
2024.05 - Current
Sales assistant
Cambrian Boats
2023.05 - 2024.05
Administrative assistant
Cambrian Boats
2022.04 - 2023.05
Retail sales associate
Marks & Spencer
2021.09 - 2022.05
Bachelor of Science - Business Management
Swansea University
2021.09 - 2024.05
NVQ Level 3 - Business Studies
Gower College Swansea
2019.09 - 2021.06
A-Levels - Languages
Gower College Swansea
2018.09 - 2019.06