Christa Gray
Rotherham,South Yorkshire
Summary
Professional with extensive experience in customer service and efficient communication. Demonstrates strong team leadership, effective team management and employee conflict resolution. Possesses significant skills in a hands on workshop or in office based customer service. Committed to leveraging these qualities to provide a proactive and organised environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Workshop Manager
Bespoke Fab Shop
Rotherham, South Yorkshire
2022.04 - Current
- Managed the company inbox, dealing with enquiries, quotes, payments and delivering a high standard of customer service.
- Stock management, ensuring materials needed for jobs were readily available and having a good working relationship with suppliers.
- Managing the care and cleanliness of the workshop itself, the tools and quality control of products leaving the workshop.
- Coordinated logistics to ensure timely delivery of projects.
- Demonstrated proficiency in woodworking machinery usage to produce high-quality bespoke furniture pieces.
- Involved in the planning, making and distribution of all bespoke orders.
Workshop finisher
Bike Box Alan LTD
Rotherham, South Yorkshire
2023.01 - 2023.07
- Inspected final products to guarantee high quality standards, if final products do not meet expectations, fixing this to meet deadlines.
- Finishing products to client specification.
- Managed time effectively whilst handling multiple assignments simultaneously.
Assistant Manager
OHM
Sheffield, South Yorkshire
2021.04 - 2022.04
- Conducted team meetings, staff management and rota related responsibilities.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided excellent customer service and handled customer complaints effectively to lead to repeat business and customer satisfaction.
- Managed daily operations to ensure smooth running of normal business days and special events.
- Assisted in the recruitment process to build an effective workforce.
- Managed cash and card payments accurately to reduce discrepancies for end of day cash up.
- Administered human resources tasks including recruitment, performance evaluation and conflict resolution.
Bartender-Supervisor
CODE
Sheffield, South Yorkshire
2019.05 - 2021.04
- Overseeing a section of the bar where cleanliness, compliance, staff needs and customer needs were all met.
- Serving customers in a fast-paced environment and making sure they had seamless service.
- Managed stock levels, preventing shortages during peak hours.
- Within two years, I progressed from bartender to bar supervisor, meaning my responsibilities then involved things such as:
- Trained new staff members, ensuring they knew how to work efficiently and effectively in a fast paced environment.
- Handling large amounts of cash, balancing the till, processing refunds and performing end of evening cashing up.
- Having good customer relations, solving any issues or dealing with enquiries and bookings.
- Handling HR responsibilities such as staff disputes, time off requests, rota management and performance management.
Education
GCSEs -
Oakwood High School
Rotherham 2011.09 - 2016.07
Skills
- Customer services excellence
- Efficient communication
- Customer relationship management
- Team Leadership
- Employee performance evaluation
- Staff recruitment experience
- Staff leadership, training and development
- Safety protocol enforcement
- Machinery operation knowledge
- Production scheduling
- Inventory management
- Fabrications experience
- Quality Control
Timeline
Workshop finisher
Bike Box Alan LTD
2023.01 - 2023.07
Workshop Manager
Bespoke Fab Shop
2022.04 - Current
Assistant Manager
OHM
2021.04 - 2022.04
Bartender-Supervisor
CODE
2019.05 - 2021.04
GCSEs -
Oakwood High School
2011.09 - 2016.07