Jodi Gillespie
Billericay
Summary
I am currently working as part of a team at Wetherspoons providing excellent customer service to new and regular customers. Communicating effectively with a wide range of customers, developing strong interpersonal and customer engagement skills.
During 2023 I enjoyed learning and widening my knowledge of children/young adults with SEN and working with these individuals. I am a hardworking and friendly individual with over a 4 year history supervising and nurturing young children. Focused on giving children balanced experiences with ample time for learning, play and entertainment. I have practiced personal care, for example changing, cleaning, getting them dressed, handling wet and soiled nappies/pads.
I have a level 3 qualification in Early Years. Skilled in using communication skills to build positive, productive relationships with children/young adults and parents/carers.
Overview
6
6
years of professional experience
Work history
Bar Associate
Wetherspoons
10.2024 - 08.2025
- Observed customer behaviour and preferences to help provide better service.
- Regular online training
- Utilised effective communication skills with colleagues fostering a positive working environment.
- Coordinated with kitchen staff for food orders, enhancing customer experience.
- Improved efficiency by multitasking during busy periods.
- Worked well under pressure maintaining high standards of service even during rush hours.
- Worked collaboratively with team members to ensure smooth operations during busy periods.
- Maintained a professional and friendly tone while handling customer queries and complaints.
- Providing exceptional customer service.
- Cleaning to the pubs standards.
Nursery Assistant
Great Starts Recruitment Agency
12.2023 - 10.2024
- Oversee learning through play and activities, encouraging positive interactions.
- Ensuring continuous supervision is provided during meals, toileting and indoor/outdoor play.
- Maintaining children’s safety and security during indoor and outdoor activities.
- Supervise and care for children using enthusiastic communication to maintain engagement.
- Adapting to different settings/environments and working with new colleagues/teams regularly.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
Summer Playscheme for Children and Young People with Additional and Complex Needs
Telford & Wrekin Council
06.2023 - 08.2023
- Providing 1 : 1 support for children.
- Using communication books and symbols to communicate with the children.
- Lead/support with children’s personal care such as changing wet/soiled pads or changing their clothes.
- Providing fun and exciting opportunities to children/young people.
- Supporting young people from 5 to 16 years with complex learning difficulties and disabilities.
- Carried out day-to-day duties accurately and efficiently.
Learning Support Assistant
The Willow Tree Centre, Telford College
05.2023 - 10.2023
- Learning and widening my knowledge of individuals with special educational needs.
- Trained in manual handling: using a hoist.
- Working one-to-one with SEN students.
- Promoting the student’s independence, preparing them for adulthood.
- Supporting students with their personal care.
- Adapting teaching support according to student’s needs.
- Completing assessment slips and witness statements linking with the students’ targets.
- Helping to prepare the students for adulthood.
- Using positive reinforcements.
- Working with students aged 16-19.
- Adapted teaching approach according to students' unique needs.
- Built trusting, respectful relationships with students through attentive listening and communication.
Nursery Assistant
Much Wenlock Primary School
01.2023 - 04.2023
- Provided children with continuous supervision during meals, toileting and indoor/outdoor play.
- Oversaw learning through play and activities, encouraging positive interactions between children and peers.
- Oversaw safety of children, promoting and safeguarding welfare indoors out outdoors.
- Completed observations and reports on tapestry.
- Set next steps/targets and track these through observations.
- I have practiced personal care, for example changing, cleaning the children, getting them dressed, handling wet and soiled nappies.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
Early Years Educator
Kindred Mayflower
Billericay, UK
01.2020 - 12.2022
- Supervise and care for children using enthusiastic communication to maintain engagement.
- Supervise and support children during meal times with strict attention to detail to minimise risks.
- Design educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
- Develop trusting relationships with children, parents and staff.
- Promote emotional and social development of children, encouraging learning through play and sensory activities.
- Oversee my key group of children and keep detailed progress observations.
- Attend regular training opportunities to expand professional knowledge and further career progression.
- Handle nappy changes and baby feeding while keeping detailed log sheets.
- Create stimulating learning environments to motivate educational engagement and development.
- Meet curriculum requirements by delivering age-appropriate teachings.
- Devise learning through play activities to improve cognitive development.
- Support children's emotional growth through positive socialisation activities.
- Support children with toilet training.
- Utilise learning through play to enhance children's creativity.
- Use arts and crafts activities to encourage self-expression.
- Manage behaviour through positive reinforcement.
- Completing parents evenings with parents to discuss children’s learning and development.
- Established strong relationships with parents to support children's ongoing educational needs at home.
- Developed children's social skills through group play and interaction.
Before and After School Club
Dizzy Ducks / Kindred
Billericay, UK
09.2019 - 12.2019
- Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom.
- Maintained children’s safety and security during indoor and outdoor activities.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Supported up to 30 children aged 4 - 10.
- Provided children with continuous supervision during meals, toileting and indoor/outdoor play.
- Oversaw learning through play and activities, encouraging positive interactions between children and peers.
Administration assistant
Tyler Estates
Billericay, UK
07.2019 - 08.2019
- Responsible for filing and organising documents.
- Designing and arranging window displays to create an inviting environment.
- Scanning and saving files into relevant folders.
- Creating gift baskets for sales completions.
- Meeting and greeting clients.
- Improved office efficiency by organising and maintaining digital filing systems.
Education
Pearson Edexcel Level 3 Diploma - Children’s Learning and Development (Early Years Educator)
Hawk Training
GCSEs - Maths – 4, English Literacy – 4, English Language – 4, Film Studies – 5
The Billericay School
Billericay, Essex 01.2014 - 1 2019
Skills
- Child protection and safeguarding
- Child development
- Active listening
- Good communication
- Adaptability
- Relationship building
- Activity Planning
- Teamwork and Collaboration
- Full UK Drivers Licence
- Customer service
- Creativity
- Basic knowledge of Instagram insights
- Email communication
- Creative problem solving
- Willingness to learn new tools and systems
Timeline
Bar Associate
Wetherspoons
10.2024 - 08.2025
Nursery Assistant
Great Starts Recruitment Agency
12.2023 - 10.2024
Summer Playscheme for Children and Young People with Additional and Complex Needs
Telford & Wrekin Council
06.2023 - 08.2023
Learning Support Assistant
The Willow Tree Centre, Telford College
05.2023 - 10.2023
Nursery Assistant
Much Wenlock Primary School
01.2023 - 04.2023
Early Years Educator
Kindred Mayflower
01.2020 - 12.2022
Before and After School Club
Dizzy Ducks / Kindred
09.2019 - 12.2019
Administration assistant
Tyler Estates
07.2019 - 08.2019
GCSEs - Maths – 4, English Literacy – 4, English Language – 4, Film Studies – 5
The Billericay School
01.2014 - 1 2019
Pearson Edexcel Level 3 Diploma - Children’s Learning and Development (Early Years Educator)
Hawk Training
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