Jennifer Biggerstaff
Dunton,Buckingham
Summary
A highly organised and self-motivated professional with excellent communication skills, both verbal and written. Proficient in Word, Excel, and Outlook, demonstrating the capacity to learn quickly and adapt to new challenges. Possesses good listening skills and the ability to inspire and enthuse others, ensuring exceptional guest service and relationship management. Adept at working independently as well as collaboratively within a team environment.
Overview
17
17
years of professional experience
Work history
Customer sales representative
Serendipty Brides
Weedon Bec, Northamptonshire
02.2022 - Current
- Providing high standards of customer service to all.
- Handling enquiries via phone, email and in person in a professional and timely manner.
- Processing sales, maintaining accurate records and supporting basic financial administration.
- Maintaining attention to detail when handling high value purchases and sensitive customer information.
- Co ordinating bookings, schedules and diary management.
- Liaising with designers and suppliers to track orders and manage deliveries.
- Supporting marketing efforts including social media, events and shows.
Administrator, Strategic Government Accounts
Mitie
06.2018 - 01.2021
- Carry out general administrative activities for the Strategic Government Accounts team, inclusive of scanning documents, issuing team notifications and arranging team meetings.
- Responsible for delivering bid material prior to team/client meetings (Printing and binding of client proposals and marketing material).
- Attend all progress meetings and issue all meeting minutes in line with the agenda items.
- Organise and coordinate the senior leadership travel schedule and arrangements.
- Responsible for the coordination of Divisional Sales Directors' diary and arranging meeting with the relevant stakeholders.
- Ensure meeting rooms are booked and allocated with the appropriate equipment and refreshments.
- Ordering office equipment and stationery when required.
- Monitor and update CRM system (Salesforce) with all current bid information.
- Submit and process any Purchase Orders on behalf of the account team.
Part Time Class Teacher
Giffard Park Primary School
09.2017 - 06.2018
- Teaching all areas of the primary curriculum.
- Responsible for the progress of a class of primary-age pupils.
- Organising the classroom, learning resources and creating displays to encourage a positive learning environment.
- Planning, preparing and presenting lessons that cater for the needs of the whole ability range within the class.
- Meeting requirements for the assessment and recording of pupils' development.
- Providing feedback to parents on a pupil's progress at parents' evenings and other meetings.
- Coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area.
- Liaising with colleagues and working flexibly.
Bid Team Administrator
Mitie
09.2015 - 08.2017
- Responsible for the hub of mailboxes, requires diligence and great attention to detail.
- To assist in the completion of PQQs and tenders.
- To complete company information document requests.
- Undertake research work for the team.
- Assist in maintaining relevant databases and ensure information is up to date.
- To perform edits and amendments to documents/PowerPoint presentations.
- Develop an in-depth knowledge of client brand guidelines and ensure all documentation is compliant.
- Final review of documents.
- Deliver within challenging deadlines and to a high standard.
Deputy Manager Education Unit
KidsPlay Childcare
01.2015 - 09.2015
- Delivered high-quality teaching while deploying staff effectively to support children's learning.
- Drew up long term, medium term, and sessional curriculum plans to ensure each child works towards early learning goals.
- Implemented observation and record-keeping systems to assess children's attainment and progress effectively and regularly.
- Effectively supervise staff on a daily basis and be responsible for monitoring the quality of teaching.
- Draw up and supervise the daily programme of pre-school activities and events.
- Recruited and inducted qualified staff while supporting and developing the nursery team.
- Participate in staff appraisals and identify in-service training needs.
- Maintained accurate and up-to-date records of staff and child information.
- Managing a budget.
- To work in partnership with outside agencies.
- Responded to enquiries and managed correspondence through letters and emails.
- Managing Manager’s diary, making appointments and booking meetings.
- Arranging marketing and publicity materials.
- Creating management reports, and maintaining staff and child records.
Class Teacher
Buckingham Park Primary School
09.2014 - 12.2014
- Teaching all areas of the primary curriculum.
- Responsible for the progress of a class of primary-age pupils.
- Organising the classroom, learning resources and creating displays to encourage a positive learning environment.
- Planning, preparing and presenting lessons that cater for the needs of the whole ability range within the class.
- Meeting requirements for the assessment and recording of pupils' development.
- Providing feedback to parents on a pupil's progress at parents' evenings and other meetings.
- Coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area.
- Liaising with colleagues and working flexibly.
Childcare Practitioner (Support Staff)
Kids Play
01.2011 - 01.2013
- To assist in providing a safe, supportive and caring environment for young children.
- Ensuring that all aspects of each individual child’s development are given full consideration.
- To share relevant information and ensure that information passed between parents and staff is communicated to your supervisor/Nursery Manager as appropriate.
- To be an effective key person to those children assigned to you and to take on other assigned responsibilities, as requested and advised by your supervisor in line with knowledge and experience.
- To be aware and competent of the safeguarding procedures.
Pharmacy Distributor
Oxford Radcliff Hospital NHS Trust
02.2011 - 09.2011
- Coordinated the timely dispatch of medical orders to ensure patient needs were met.
- Facilitate stock rotation and appropriate drug levels on wards.
- Assist in the stock control process to ensure adequate stock levels and to minimise waste.
- Effectively process items owing to wards, departments and dispensaries.
Visual Merchandiser/Sales Consultant
Annoushka
01.2009 - 01.2011
- Supervisory role as Visual Merchandiser responsible for store presentation and displays.
- Ensured customer satisfaction and processed relevant documents.
Education
Primary Education BA (Hons) Degree - 2:1
Oxford Brookes University
Diploma - Media and Theatrical make-up
Aylesbury College
A-Levels -
Aylesbury College
GCSEs -
John Colet School
Skills
- Highly Organised
- Self-Motivated
- Excellent communication skills both verbal and written
- Proficient in Word, Excel and Outlook
- Good listening skills
- The capacity to learn quickly
- The ability to inspire and enthuse others
- Ability to work independently, as well as being able to work in a team
- Possess excellent guest service and relationship management skills
Key Strengths
- Well-developed interpersonal skills, communicating both verbal and written
- Proactive decision maker with methodical approach to complete and organise tasks
- Adapted to working in various environments
- Calm and professional manner
- A sense of humour and the ability to keep things in perspective
- Patience and a caring nature
Timeline
Customer sales representative
Serendipty Brides
02.2022 - Current
Administrator, Strategic Government Accounts
Mitie
06.2018 - 01.2021
Part Time Class Teacher
Giffard Park Primary School
09.2017 - 06.2018
Bid Team Administrator
Mitie
09.2015 - 08.2017
Deputy Manager Education Unit
KidsPlay Childcare
01.2015 - 09.2015
Class Teacher
Buckingham Park Primary School
09.2014 - 12.2014
Pharmacy Distributor
Oxford Radcliff Hospital NHS Trust
02.2011 - 09.2011
Childcare Practitioner (Support Staff)
Kids Play
01.2011 - 01.2013
Visual Merchandiser/Sales Consultant
Annoushka
01.2009 - 01.2011
Primary Education BA (Hons) Degree - 2:1
Oxford Brookes University
Diploma - Media and Theatrical make-up
Aylesbury College
A-Levels -
Aylesbury College
GCSEs -
John Colet School