Jennie Clark
Westgate on Sea
Summary
Seasoned professional with focus on logistics and dispatch management. Skilled in optimising team performance and streamlining operations to meet tight deadlines. Able to implement strategic planning and advanced communication techniques to ensure seamless coordination and high service standards.
Overview
16
16
years of professional experience
Work History
Senior Dispatcher
BIFFA
03.2016 - 01.2025
- Managing attendance, clocking in and out
- Planning – Jobs, Diaries, Routes and vehicles
- Scheduling drivers and vehicles
- Controlling overtime
- Controlling PPE & Stationary ordering
- Assisting other teams and departments such as commercial and workshop
- Use of online systems
- Transport Manager CPC – Road Haulage
- HGV Class 2 License
- Train the trainer – Manual Handling
- First Aid at Work
- Mental Health First Aider
- Fire Warden
- Engagement Champion
- This is a very busy, reactive and diverse role where I have to spin several plates
- I look after 4 office staff and 19 drivers; I am responsible for ensuring that collection routes are completed, and customers are serviced
- I oversee all aspects of the Depot administration including entering disposal tickets, confirmation of routes and processing driver bonuses
- I am also responsible for training out all aspects of roles, arranging CPC and other training courses, conducting Health & Safety Meetings and Drivers Meetings
- Managed crisis situations, ensuring minimal disruption to services.
- Coordinated prompt response times, contributing to improved customer experience.
- Led training sessions for new staff members to improve their performance levels.
Driving Instructor
Self Employed
Margate, Kent
05.2009 - 03.2013
- Informed students of clear traffic rules and road safety to promote safe and compliant driving.
- Managed scheduling of lessons, offering flexibility for busy learners whilst maintaining efficiency.
- Tailored driving routes, lesson times and teaching strategies based on student needs.
- Assessed learners' driving knowledge and ability and adapted lessons accordingly.
- Motivated students with encouragement and regular appraisal, building appreciation of personal development in line with test requirements.
- Progressed lesson difficulty and driving time based on student confidence and ability.
Education
Some College (No Degree) - Maths & English
Chaterhouse Secondary
Orpington04.1984
Skills
- Punctuality assurance
- Scheduling efficiency
- Multitasking proficiency
- Route planning expertise
- Calm under pressure
- Clear communication
Timeline
Senior Dispatcher
BIFFA
03.2016 - 01.2025
Driving Instructor
Self Employed
05.2009 - 03.2013
Some College (No Degree) - Maths & English
Chaterhouse Secondary
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