Jenna Platten
Great yarmou,Norfolk
Summary
Personable individual with knack for customer service and communication, coupled with strong organisational skills and friendly demeanour. Possesses relevant transferable skills including teamwork and multitasking in fast-paced environments. Eager to contribute to creating welcoming and seamless guest experience.
Overview
3
3
years of professional experience
Work History
Front of house waitress
Yankee Traveler
Great Yarmouth, Norfolk
06.2022 - Current
- Facilitated seamless dining experiences for customers through efficient table management.
- Prepared tables for new arrivals, ensuring a welcoming atmosphere.
- Assisted in the training of new staff members, fostering a supportive team environment.
- Checked on customers during their meals, ensuring satisfaction with food and service quality.
- Coordinated reservations effectively managing seating arrangements.
- Ensured smooth running of service by promptly addressing customer needs.
- Balanced multiple responsibilities while maintaining high standards of customer service.
- Handled cash register duties efficiently, minimising errors in financial transactions.
- Handled high-pressure situations calmly ensuring minimal disruption to guests' dining experience.
- Maintained an extensive knowledge of menu items, enabling personalised recommendations to suit individual tastes and dietary requirements.
- Took customer orders to ensure timely and accurate delivery of meals.
- Enhanced guest satisfaction by quickly resolving complaints and issues.
Shadowing Teaching Assistant - Year 10 Placement
scribbles nursery
Gorleston-on-Sea, Norfolk
06.2023 - 07.2023
- During this time I supported staff members at the Day Care Centre, where I assisted with the care of 2-4-year-olds. I collaborated with a team to actively engage the young children in learning through play. This included organizing outdoor activities and facilitating classroom-based learning experiences.
- I ensured to follow established policies and procedures, by promptly reporting any incidents or concerns to the qualified teaching staff.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Improved student engagement by utilising interactive learning techniques.
Education
GCSEs -
Ormiston Venture Academy
Gorleston-on-Sea, NorfolkSkills
- Reservation management
- Complaint resolution
- Event coordination
- Special event catering
- Cash handling experience
- Till operation proficiency
- Bill calculation accuracy
- Customer service excellence
Timeline
Shadowing Teaching Assistant - Year 10 Placement
scribbles nursery
06.2023 - 07.2023
Front of house waitress
Yankee Traveler
06.2022 - Current
GCSEs -
Ormiston Venture Academy
Similar Profiles
Kyle WarzybokKyle Warzybok
Bartender at Shore Leave - Traveler Street HospitalityBartender at Shore Leave - Traveler Street Hospitality
LIAM PRENTER MORRISLIAM PRENTER MORRIS
Production Assistant at TWOFOUR - "The Reluctant Traveler" AppleTV+Production Assistant at TWOFOUR - "The Reluctant Traveler" AppleTV+
Thaddeus CollinsThaddeus Collins
Sales Associate at Traveler Surf ClubSales Associate at Traveler Surf Club