Jenna Nasey
huddersfield,huddersfield
Summary
Motivated professional with expertise in fostering positive team dynamics and enhancing service quality. Proven ability to adapt to diverse customer needs while promoting collaboration among staff. Committed to maintaining a strong reputation through exceptional service delivery and effective conflict resolution. Friendly and approachable, always ready to engage with customers and create welcoming atmosphere. Skilled at multitasking, handling various tasks efficiently under pressure while maintaining cheerful demeanor. Excellent communication and problem-solving abilities, ensuring smooth service and customer satisfaction. Reliable and eager to learn, with commitment to contributing positively to team.
Overview
21
21
years of professional experience
Work History
Bartender
The Rock Inn
huddersfield
04.2022 - Current
- Restock bar shelves to keep items organised for quick customer service.
- Process cash payments and operate point-of-sale systems with accuracy and integrity.
- Remove clutter, wipe spills immediately, and clean bar surfaces to stay professional.
- Wash and store glassware after use to maintain ready stock for service.
- Assist with stock counting, place orders, and replenish supplies on schedule.
- Collect customer payments and reconcile receipts daily to keep totals correct.
- Handle customer complaints with diplomacy to protect the establishment's reputation.
- Stock snacks and food items at the bar for convenient customer access.
- Monitor alcohol consumption tactfully to prevent over-intoxication and unsafe behaviour.
- Maintain a clean, organised bar area to meet health and safety regulations.
Customer Advisor
Concentrix
huddersfield
03.2020 - Current
- Answered product placement questions using available stock details daily.
- Resolved customer complaints calmly without escalating tensions.
- Provided extra help to make customers feel valued and appreciated.
- Responded to customer service enquiries promptly with accurate information.
- Dealt with complaints professionally by offering suitable solutions to maintain satisfaction.
- Attended regular training to enhance performance and expand knowledge.
- Resolved customer queries over phone and by email.
- Collected customer data processing in line with GDOR guidelines.
- Input customer information call notes and personal data onto internal database.
Duty Manager
Iceland
Halifax
01.2018 - 01.2020
- Opened and closed premises daily to keep operations running smoothly.
- Handled customer complaints with empathy and speed to protect satisfaction levels.
- Demonstrated excellent customer service and coached staff to match standards.
- Carried out health and safety checks to protect staff and customers.
- Motivated teams by building a positive environment toward personal targets.
- Inspected equipment for defects and arranged maintenance to keep services running.
- Delivered first-class service by example, improving survey results for customers.
Catering Manager
self employed
Wyke
05.2016 - 01.2018
- Supervised food preparation to keep chefs meeting timings and standards.
- Maintained cleanliness and sanitation across storage and preparation areas daily.
- Organised hiring, onboarding, and training for new catering staff and protocol.
Care Assistant
procedo
Mirfield
07.2015 - 06.2016
- Assisted daily living tasks to support independence among elderly clients.
- Built trusting relationships by delivering continuous support and best possible care.
- Maintained clean, hygienic living environments to ensure comfort and safety.
- Used respectful communication to uphold dignity in daily care.
- Supported residents with mobility needs using equipment safely for movement.
- Documented daily care accurately to keep records up to date.
- Provided personalised support that improved quality of life for residents.
- Attended training sessions to improve care techniques and knowledge.
- Managed challenging behaviour sensitively using a person-centred approach.
Care Assistant
Acute needs
Brighouse
09.2013 - 04.2014
- Supported independence by overseeing daily living assistance for elderly clients.
- Strengthened patient trust through consistent support and high standard care.
- Managed housekeeping routines to maintain safe, hygienic environments for residents.
- Owned emotional support and companionship delivery to sustain relationship trust.
- Maintained dignified communication practices to respect each person in care.
- Coordinated safe mobility support using approved equipment for resident movement.
- Directed meal preparation to meet varied dietary requirements for residents.
- Reviewed patient feedback and acted on issues to improve care quality.
Lunchtime Supervisor
Calderdale Council
Halifax
09.2011 - 01.2012
- Responded kindly and attentively to children's needs, providing patient, caring support.
- Monitored child safety at all times throughout playtime activities, promptly intervening to address hazards.
- Used firm behaviour management to encourage good behaviour and table manners.
- Supervised dining room environments, encouraging safe, positive behaviour.
- Assisted with clearing tables, sweeping floors and stacking chairs after lunchtime.
- Monitored pupils during lunch breaks to promote a safe and respectful eating environment.
- Wiped down surfaces, cleaned cookware and sanitised utensils to meet health and safety standards.
Cleaner
Ian Gilling
huddersfield
06.2009 - 01.2011
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Sorted rubbish and recycling for appropriate waste disposal.
- Upheld health and safety standards when handling and using chemicals.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
Machine Operator
Wyke plastics
Brighouse
06.2008 - 01.2010
- Maintained clean and organised work areas.
- Adhered to health and safety regulations, promoting a safe working environment.
- Followed strict clean-up protocols after each production run, maintaining a clean and safe working environment.
- Operated a variety of machinery, adhering strictly to safety protocols and operational guidelines to maintain workplace safety.
- Set-up machines for various jobs for high-quality manufacturing and waste reduction.
- Monitored machine performance, identifying and rectifying minor malfunctions to prevent downtime and maintain productivity.
- Monitored feed of raw materials and efficiency of production during machining process.
- Collaborated with production team to streamline processes, reducing waste and increasing output without compromising quality.
Bar Assistant
Galpharm stadium ( football )
huddersfield
03.2007 - 12.2008
- Handled customer enquiries and complaints professionally, resolving issues satisfactorily on each visit.
- Greeted and seated guests promptly, maintaining high quality bar service.
- Maintained bar cleanliness and order daily, following hygiene standards consistently.
- Processed payments quickly at the till using cash, card, and contactless.
- Collaborated with team members to organise and run events and promotions.
- Provided attentive friendly service to maintain high customer satisfaction.
- Kept personal presentation neat to uphold brand image consistently.
- Operated the till accurately, processing cash, card, and contactless payments.
- Served bar customers efficiently, taking drink and snack orders for satisfaction.
cashier
Max Spielmann
huddersfield
02.2006 - 02.2007
- Handled cash, credit card, and voucher payments with accurate financial records.
- Processed cash, cheque, or card payments to complete customer transactions.
- Maintained clean, tidy, organised checkout areas throughout each shift.
- Answered customer questions and provided knowledgeable product advice for specific items.
- Completed opening and closing procedures by verifying cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells to create a welcoming environment.
- Worked overtime shifts to maintain workflow during busy or high-volume periods.
- Maintained neat, clean shop floor and storage areas at all times.
- Consulted with customers to support purchasing decisions.
- Trained new staff on cashiering procedures and customer service excellence.
- Packed purchased items carefully to prevent damage to delicate products.
- Maintained up-to-date knowledge of store promotions and policy details.
Education
level 2 - english functional skills
Calderdale College
Halifax2014
Level 2 - IT
learn direct
Brighouse 2013
B TECH - Maths
Huddersfield technical college
Huddersfield2011
BTECH - Health and Social skills
Huddersfield technical college
Huddersfield2011
GCSEs - English
Newsome high school
huddersfield2004
GCSEs - Science
Newsome high school
huddersfield2004
GCSEs - Maths
Newsome high school
huddersfield2004
Skills
- Customer service
- Cash handling
- Stock management
- Point-of-sale operation
- Positive attitude
- Punctual
- Communication
- Problem solving
- Attention to detail
- Relationship building
- Time management
- Team leadership
- Attention to presentation
- Patience endurance
Timeline
Bartender
The Rock Inn
04.2022 - Current
Customer Advisor
Concentrix
03.2020 - Current
Duty Manager
Iceland
01.2018 - 01.2020
Catering Manager
self employed
05.2016 - 01.2018
Care Assistant
procedo
07.2015 - 06.2016
Care Assistant
Acute needs
09.2013 - 04.2014
Lunchtime Supervisor
Calderdale Council
09.2011 - 01.2012
Cleaner
Ian Gilling
06.2009 - 01.2011
Machine Operator
Wyke plastics
06.2008 - 01.2010
Bar Assistant
Galpharm stadium ( football )
03.2007 - 12.2008
cashier
Max Spielmann
02.2006 - 02.2007
level 2 - english functional skills
Calderdale College
Level 2 - IT
learn direct
B TECH - Maths
Huddersfield technical college
BTECH - Health and Social skills
Huddersfield technical college
GCSEs - English
Newsome high school
GCSEs - Science
Newsome high school
GCSEs - Maths
Newsome high school