Jenna Corlett
Rhos on Sea,Conwy
Summary
Committed waitress with years of experience working in high-pressure environments, delivering excellent customer service by going the extra mile to exceed expectations, creating unique and memorable guest experiences.
Over the course of my university education, I have attended the Legal Clinic which is run by my university, during this time i have developed core skills to help me in my career in law. I have prepared, interviewed and completed an advice letter for a clinic, in which i am continuing this work in my third year.
Overview
7
7
years of professional experience
Work history
Waitress
The Cayley Arms
Rhos on Sea, Conwy
2024.05 - Current
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Bartender
The Plough Inn
Old Colwyn, Conwy
2023.07 - 2024.04
- Collected, washed and put away glassware between guests.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- At the end of each shift, I collated the Z reports for the day and handled the money for the company
- I maintained a mangeress role whilst my supervisor was away
Bar staff member
The Toad
Rhos on Sea, Colwyn Bay
2022.06 - 2022.09
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service
- Greeted and seated guests to establish prompt, high quality service
- Facilitated smooth operations by keeping the bar area well-stocked throughout each shift
Bar staff member
Wetherspoons
Llandudno, Conwy
2021.09 - 2022.06
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Welcomed guests with friendly conversation and fun atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Completed end-of-day cleanup to reset bar for next day.
Retail assistant
Primark
Llandudno, Conwy
2018.01 - 2021.09
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Waitress and Dishwasher
The Beach Cafe and Bar
Penrhyn Bay, Llandudno
2017.07 - 2018.01
- Pot wash required to help in a bsuy kitchen, general washing up duties required for a busy cafe and helping chefs with a cleaning schedule for the kitchen
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Masters of Art - Law
Liverpool John Moores University
Liverpool 2022.09 -
GCSEs -
Ysgol Bryn Elian
Old Colwyn, Conwy 2014.09 - 2019.06
A-Levels - Mathematics, Welsh Baccalaureate, Geography and Biology
Ysgol Bryn Elian
Old Colwyn, Conwy 2019.09 - 2021.06
Skills
- Communication
- Teamwork
- Problem Solving
- Resilience
- Cash handling
- Customer Service
- Reporting and documentation
Timeline
Waitress
The Cayley Arms
2024.05 - Current
Bartender
The Plough Inn
2023.07 - 2024.04
Masters of Art - Law
Liverpool John Moores University
2022.09 -
Bar staff member
The Toad
2022.06 - 2022.09
Bar staff member
Wetherspoons
2021.09 - 2022.06
A-Levels - Mathematics, Welsh Baccalaureate, Geography and Biology
Ysgol Bryn Elian
2019.09 - 2021.06
Retail assistant
Primark
2018.01 - 2021.09
Waitress and Dishwasher
The Beach Cafe and Bar
2017.07 - 2018.01
GCSEs -
Ysgol Bryn Elian
2014.09 - 2019.06