Jenna Challingsworth
Penryn,Cornwall
Summary
Diplomatic debt-collector with a track record of formulating and enforcing tailored plans to maximise repayments. Clear communicator, a master of the art of negotiation and objection handling to reach organisational targets.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Stay at home mum
My Family
Penryn, Cornwall
08.2009 - Current
Advertising sales representative
Newsquest Media Group
Falmouth, Cornwall
07.2008 - 08.2009
- Managed client relationships from early stages of sales process through to post-sales account management.
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built rapport with new and existing customers to boost client retention.
Mortgage collections agent
GE Money Home Lending
Truro, Cornwall
06.2007 - 07.2008
- Communicated with customers diplomatically and respectfully.
- Contacted customers to arrange or collect payments.
- Exceeded collection target goals with assertive communication and solid negotiation skills.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
- Worked in call-centre environment handling high-volume outbound & inbound calls to meet and exceed daily quotas.
- Followed company protocols to keep sensitive and financial information secure.
- Adapted payment plans to suit individual financial situations.
Telesales representative
GE Money Home Lending
Truro, Cornwall
04.2006 - 06.2007
- Promoted current services and offers using expert product knowledge.
- Cold-called customers from assigned contact lists to build new business.
- Optimised customer experience by tailoring responses to individual needs.
- Navigated internal computer database for smooth client interactions.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Recorded customer information and interactions.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Created timely follow-up alerts for increased sales conversions and completions.
Shop assistant
The Townhouse Jewellers
Falmouth, Cornwall
04.2003 - 04.2006
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
GCSEs -
Penryn College
Penryn, Cornwall 09.1997 - 06.2002
Skills
- Customer service
- Confident communicator
- Active selling
- Account management
- Persuasive techniques
- Relationship building
- Calm under pressure
Affiliations
- Gardening
- Reading
- Spending time with family
Accomplishments
- Recognised and rewarded as a star performer in both sales and collections.
- Fast tracked into top performing teams.
References
References available upon request.
Timeline
Stay at home mum
My Family
08.2009 - Current
Advertising sales representative
Newsquest Media Group
07.2008 - 08.2009
Mortgage collections agent
GE Money Home Lending
06.2007 - 07.2008
Telesales representative
GE Money Home Lending
04.2006 - 06.2007
Shop assistant
The Townhouse Jewellers
04.2003 - 04.2006
GCSEs -
Penryn College
09.1997 - 06.2002