JENISH Kochummen JOY
Bournemouth,England
Summary
A skilled professional with expertise in problem solving, active listening, and interpersonal skills. Demonstrates critical thinking and proficiency in Opera software, both Version 5 and Cloud and Rezlynx software Experienced in digital cash register operation, aiming to leverage these competencies towards achieving career advancement in a dynamic environment.
Experienced in hospitality with focus on delivering exceptional guest service and managing front desk operations. Skilled in handling guest inquiries, coordinating with various departments, and ensuring seamless check-in and check-out process. Committed to enhancing guest satisfaction through strong communication and organizational abilities.
Overview
4
4
years of professional experience
Work history
Night receptionist/ Porter
Durley Dean Hotel
Bournemouth, England
2025.12 - Current
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Attended to guest complaints swiftly, resolving issues professionally
- Organized transport arrangements such as taxis upon guest request.
- Co-ordinated wake-up calls as requested by guests for their convenience.
- Maintained a clean, welcoming reception area for positive first impressions.
- Facilitated communication between guests and management when necessary.
- Ensured safe environment with vigilant security monitoring during night shift.
- Managed bar operations and, ensuring smooth service.
Middle of the house
KFC
Bournemouth
2025.10 - 2025.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front office Associate
The Oberoi New Delhi
New Delhi
2023.01 - 2025.09
- Facilitated early check-ins or late check-outs whenever possible to enhance guest experience.
- Managed front desk operations, ensured smooth running of daily tasks.
- Enhanced customer service by promptly addressing guest queries and complaints.
- Handled cash transactions accurately, maintained financial integrity at the desk.
- Arranged transport services for guests' convenience upon request.
- Communicated special guest requests to respective departments promptly, aimed at delivering personalised services.
- Volunteered for additional tasks and projects, demonstrating initiative and a commitment to going extra mile.
Industrial Training
Aloft Hotel 5B (Marriott)
Aerocity, Delhi Aerocity
2022.05 - 2022.07
- Designation – Industrial Training
- Tenure - 04/05/2022 - 31/07/2022
- Upheld high standards of service with courteous and professional behaviour.
- Served food in a timely manner to ensure hot, fresh meals.
- Ensured customer satisfaction through prompt resolution of complaints or issues at the table.
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
- Assisted with luggage transportation to improve guest comfort and satisfaction.
- Executed room orientations for improved guest familiarity with hotel facilities.
Education
XII PASS -
St Paul's School
IndiaX PASS - undefined
St Paul's School
Hauz KhasBPT - undefined
Jagannath University
Bahadurgarh 2020.01 - 2023.12
Masters in international hospitality and toursism - Hospitality and tourism
Bournemouth University
Poole 2025.09 -
Skills
- Problem solving
- Active listening
- Interpersonal skills
- Critical thinking
- Opera software proficiency( Version 5)
- Opera software proficiency( Cloud)
- Digital cash register operation
Hobbies and Interests
Studying astronomy
playing cricket
Timeline
Night receptionist/ Porter
Durley Dean Hotel
2025.12 - Current
Middle of the house
KFC
2025.10 - 2025.12
Masters in international hospitality and toursism - Hospitality and tourism
Bournemouth University
2025.09 -
Front office Associate
The Oberoi New Delhi
2023.01 - 2025.09
Industrial Training
Aloft Hotel 5B (Marriott)
2022.05 - 2022.07
BPT - undefined
Jagannath University
2020.01 - 2023.12
X PASS - undefined
St Paul's School
XII PASS -
St Paul's School