Receptionist / Night Porter
Mercure Hotel St Paul
11.2022 - Current
- Processed various payment types, including room charges, cash, checks, debit, and credit with 99% accuracy
- Avoided overcapacity concerns by ensuring smooth, timely guest relocation
- Maintained safety and security at night, reporting suspicious persons, activities, and hazardous conditions to supervisor
- Ensured profitable operations by implementing and enforcing financial controls
- Oversaw night operations of over 100-room property to guarantee guest satisfaction and safety
- Performed daily night audit, resolving room status and rate discrepancies with 99% success
- Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
