Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Jenish Sorathiya

London,London

Summary

• like solving challenging & complex problems. Always believe in consistent learning and want to work on innovative projects while working alongside great team members.

• Target-driven Assistant with extensive expertise in leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service, and smooth operational management.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

Yatri Indian Restaurant
London, England
11.2023 - Current
  • Oversee daily restaurant operations, ensuring high standards of food quality and customer service
  • Coordinate with kitchen staff to maintain optimal inventory levels and minimize waste
  • Trained over 10+ staff on best practices to achieve optimal productivity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Worked with manager to develop action plans to increase performance and exceed sales by 15%KPIs.

General assistant (GA)

Sainsbury's
Finchley, City of London
10.2023 - Current
  • Picked customer orders on shop floor and in warehouse environment, carefully selecting best quality produce for dispatch.
  • Minimized customer disappointments by choosing appropriate replacements for items not in stock.
  • Skilfully handled customer inquiries by phone, email, and integrated chat system.
  • Helped team of Online Drivers to efficiently load vans ahead of delivery.
  • Routinely lifted and relocated shopping containers weighing up to 25kg using appropriate manual handling techniques.

Trainee assistant manager

Make Venues
City of Westminster, City of London
09.2023 - 08.2024
  • Worked with day-of event staff to minimize delays and disruptions using critical thinking skills to solve unexpected issues.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Maintained clear and easy communication with guests and kitchen staff for smooth service delivery.
  • Managed 3 to 5 medium-sized events every day.

Education

GCSEs - Account and Management

The Maharaja Sayajirao University of Baroda
Vadodara, India
09.2019 - 05.2022

MSc events and hospitality leadership - Leadership skills in events and Hospitality

University of East London
London
09.2023 - 09.2024

Skills

  • Customer Service:

` Active listening and empathetic communication

` Problem-solving and conflict resolution

` Experience in handling customer inquiries and complaints


  • Retail Operations:

` Basic understanding of retail processes and operations

` Cash handling and transaction processing


  • Technical

` Proficiency in Microsoft Office

` Comfortable learning new digital tools and systems


  • Teamwork and Adaptability:

` Flexibility to adapt to changing priorities and schedules

` Willingness to take on various roles as needed


  • Communication:

` Clear and easy verbal communication

` Ability to explain products, services, and policies clearly


  • Leadership skills:

` Led a cross-functional team of 7 on the Floore, resulting in a noticeable increase in problem-solving

` Mentored junior team members, fostering a culture of continuous improvement and knowledge sharing


  • Product Knowledge:

` Ability to make informed recommendations to customers

` Understanding of current promotions and loyalty programs

Affiliations

  • Capture moments with my camera
  • Love to meet new people while traveling
  • Passionate home cook who finds joy
  • Always trying to grow my self in different situation

Languages

English
Fluent
Hindi
Native
Gujarati
Native

Timeline

Assistant Manager

Yatri Indian Restaurant
11.2023 - Current

General assistant (GA)

Sainsbury's
10.2023 - Current

Trainee assistant manager

Make Venues
09.2023 - 08.2024

MSc events and hospitality leadership - Leadership skills in events and Hospitality

University of East London
09.2023 - 09.2024

GCSEs - Account and Management

The Maharaja Sayajirao University of Baroda
09.2019 - 05.2022
Jenish Sorathiya