Jenish Sorathiya
London,London
Summary
• like solving challenging & complex problems. Always believe in consistent learning and want to work on innovative projects while working alongside great team members.
• Target-driven Assistant with extensive expertise in leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service, and smooth operational management.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Yatri Indian Restaurant
London, England
11.2023 - Current
- Oversee daily restaurant operations, ensuring high standards of food quality and customer service
- Coordinate with kitchen staff to maintain optimal inventory levels and minimize waste
- Trained over 10+ staff on best practices to achieve optimal productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Worked with manager to develop action plans to increase performance and exceed sales by 15%KPIs.
General assistant (GA)
Sainsbury's
Finchley, City of London
10.2023 - Current
- Picked customer orders on shop floor and in warehouse environment, carefully selecting best quality produce for dispatch.
- Minimized customer disappointments by choosing appropriate replacements for items not in stock.
- Skilfully handled customer inquiries by phone, email, and integrated chat system.
- Helped team of Online Drivers to efficiently load vans ahead of delivery.
- Routinely lifted and relocated shopping containers weighing up to 25kg using appropriate manual handling techniques.
Trainee assistant manager
Make Venues
City of Westminster, City of London
09.2023 - 08.2024
- Worked with day-of event staff to minimize delays and disruptions using critical thinking skills to solve unexpected issues.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained clear and easy communication with guests and kitchen staff for smooth service delivery.
- Managed 3 to 5 medium-sized events every day.
Education
GCSEs - Account and Management
The Maharaja Sayajirao University of Baroda
Vadodara, India 09.2019 - 05.2022
MSc events and hospitality leadership - Leadership skills in events and Hospitality
University of East London
London 09.2023 - 09.2024
Skills
- Customer Service:
` Active listening and empathetic communication
` Problem-solving and conflict resolution
` Experience in handling customer inquiries and complaints
- Retail Operations:
` Basic understanding of retail processes and operations
` Cash handling and transaction processing
- Technical
` Proficiency in Microsoft Office
` Comfortable learning new digital tools and systems
- Teamwork and Adaptability:
` Flexibility to adapt to changing priorities and schedules
` Willingness to take on various roles as needed
- Communication:
` Clear and easy verbal communication
` Ability to explain products, services, and policies clearly
- Leadership skills:
` Led a cross-functional team of 7 on the Floore, resulting in a noticeable increase in problem-solving
` Mentored junior team members, fostering a culture of continuous improvement and knowledge sharing
- Product Knowledge:
` Ability to make informed recommendations to customers
` Understanding of current promotions and loyalty programs
Affiliations
- Capture moments with my camera
- Love to meet new people while traveling
- Passionate home cook who finds joy
- Always trying to grow my self in different situation
Languages
English
Fluent
Hindi
Native
Gujarati
Native
Timeline
Assistant Manager
Yatri Indian Restaurant
11.2023 - Current
General assistant (GA)
Sainsbury's
10.2023 - Current
Trainee assistant manager
Make Venues
09.2023 - 08.2024
MSc events and hospitality leadership - Leadership skills in events and Hospitality
University of East London
09.2023 - 09.2024
GCSEs - Account and Management
The Maharaja Sayajirao University of Baroda
09.2019 - 05.2022
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