Malwina Franczak
Colchester,Essex
Summary
Marketing and Business Management student with over 4 years of experience in accounting, administrative work, customer service, and retail. I apply academic knowledge in business and data analytics with a customer-focused approach and a commitment to professionalism and high-quality results. Fluent in English and Polish with a drive for professional growth and an interest in pursuing an AAT in the future.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Accounts Assistant (9-Month FTC)
Bulk
Colchester
2025.08 - 2026.05
- Managed Amazon accounts, posting invoices, credit notes, and shortages across multiple European markets.
- Investigated discrepancies to ensure accurate financial records.
- Reconciled payment settlements and proactively resolved outstanding ledger items to support month-end reports.
- Ensured correct VAT coding was applied to financial records.
Receptionist & Key Holder (FTC)
Wickford Chiropractic Clinic Ltd.
Wickford
2025.04 - 2025.08
- Handled patient check-ins, addressed queries and patient needs.
- Managed appointments, phone enquiries and administrative tasks to maintain smooth business operations.
- Responsible for the security of the clinic as a designated key holder.
Customer Support Champion
Bulk
Colchester
2023.08 - 2025.03
- Handled customer inquiries and complaints to maintain high customer satisfaction.
- Provided detailed product information and support to customers.
- Worked with internal and external teams to resolve complex issues.
Retail Assistant
Primark
Colchester
2021.11 - 2022.09
- Assisted customers with enquiries and purchases, ensuring a positive shopping experience.
- Maintained efficient till operations during busy periods.
- Restocked products and upheld high store presentation standards.
Education
BA (Honours) - Marketing and Business Management
The Open University
2024.10 -
A-Levels -
Colchester Sixth Form College
2021.09 - 2023.06
Skills
- Customer Service:
Front-of-house, customer-focused problem solving, complaint resolution, cash handling and till operations delivering excellent service in fast-paced retail and online environments
- Finance & Administration:
Invoice processing, ledger reconciliation, accounts administration, VAT accounting, administrative support, Microsoft Excel
- Business & Analytics:
Data and trend analysis, strategic decision-making, market research
- Key Skills:
Communication, teamwork, organisation, attention to detail, time management, adaptability
LANGUAGES
English [Fluent]
Polish [Fluent]
Timeline
Accounts Assistant (9-Month FTC)
Bulk
2025.08 - 2026.05
Receptionist & Key Holder (FTC)
Wickford Chiropractic Clinic Ltd.
2025.04 - 2025.08
BA (Honours) - Marketing and Business Management
The Open University
2024.10 -
Customer Support Champion
Bulk
2023.08 - 2025.03
Retail Assistant
Primark
2021.11 - 2022.09
A-Levels -
Colchester Sixth Form College
2021.09 - 2023.06