Open to work
JENIFFER AGARUKAMO
STONE,Staffordshire
Work preference
Summary
Expert in cash handling, administrative support, and diary management with a strong background in customer service and financial record keeping. Proficient in Microsoft Excel and Word, showcasing exceptional organizational skills and attention to detail. Experienced in stock management, account oversight, and fraud detection, contributing to effective loss prevention strategies. Recognized for conflict resolution abilities and purchase assistance strategies that enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work history
Volunteer cashier/till operations
The Children's Society
stone, Staffordshire
2025.08 - Current
- Resolved customer complaints professionally leading to higher retention rates.
- Collaborated closely with store management for daily operations success.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Packaged customer items carefully, ensuing merchandise safety.
- Managed queue effectively during peak hours for seamless checkout process.
- Balanced till at end of day, maintaining accurate records.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Handled cash and card payments of 50 customers per day with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkouts areas and general store clean and orderly.
- Helped meet business needs by working extra shifts.
- Checked notes carefully to spot counterfeit currency.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped customers to pack away shopping for improved customer experience.
- Reduced customer wait times through optimised checkout processes.
- Assisted customers to locate obscure items on shop floor.
- Counted change correctly and issued customer receipts.
Branch manager
BRAC RWANDA MICROFINANCE PLC
Mukamira, RWANDA
2023.06 - 2024.12
- Managed and mentored 9 staffs and improved service delivery standards.
- Managed daily operations to ensure smooth running of the branch.
- Oversaw over 1000 clients and loan disbursement processes and cash flow planning.
- Ensured compliance with financial regulations and internal controls.
- Conducted regular performance reviews for continuous employee development.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Optimised financial procedures for improved fiscal management.
- Implemented new training programmes for improved staff performance.
- Led team meetings to foster communication and collaboration
- Provided excellent customer service, securing client loyalty.
- Provide weekly ,monthly and annual reports.
Credit officer
BRAC RWANDA MICROFINANCE PLC
RUBAVU, RWANDA
2020.12 - 2023.06
- Assessed clients and managed group lending operations
- Collected loan repayments and savings contributions
- Maintained accurate financial and client records
- Delivered financial literacy training to clients
- Prepared regular operational and financial reports
Admnistrative assistant&Secretary
Hydro technology development limited
Kigali, RWANDA
2019.02 - 2020.11
- Coordinated meetings, managed schedules, and maintained diaries for management
- Provided administrative support and ensured smooth day-to-day office operations
- Prepared, organised, and submitted official documents to government offices
- Assisted with tax payments and ensured timely submission of revenue obligations
- Maintained organised filing systems and accurate office records
- Supported a clean, structured, and efficient working environment
- Accompanied senior staff to external offices for official submissions and tasks
Education
Master of Business Administration - Finance&Accounting
University of Kigali
RWANDA 09/2023 -
Diploma of Higher Education - Finance
University of Kigali
Rwanda 09/2019 - 03/2023
A-Levels - Mathematic,Economics and Geography
GS Rwamagana
Rwanda 01/2016 - 12/2018
Skills
- Cash handling and reconciliation
- Administrative support
- Customer service and relations
- Financial record keeping
- Organizational skills
- Attention to detail
- Microsoft Excel and Word proficiency
Affiliations
- Learning new skills
- cooking
Accomplishments
- Promoted from credit officer to Branch manager.
- Employee of the year in 2022 at BRAC Rwanda Microfinance plc.
- Minister of communication and public relation at University of Kigali.
Certification
Driving licence; Category B in 2022.
Languages
English
Upper intermediate
Kinyarwanda
Native
Timeline
Volunteer cashier/till operations
The Children's Society
2025.08 - Current
Branch manager
BRAC RWANDA MICROFINANCE PLC
2023.06 - 2024.12
Credit officer
BRAC RWANDA MICROFINANCE PLC
2020.12 - 2023.06
Admnistrative assistant&Secretary
Hydro technology development limited
2019.02 - 2020.11
Master of Business Administration - Finance&Accounting
University of Kigali
09/2023 -
Diploma of Higher Education - Finance
University of Kigali
09/2019 - 03/2023
A-Levels - Mathematic,Economics and Geography
GS Rwamagana
01/2016 - 12/2018
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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