Ahmad Shabbir
Birmingham,West Midlands
Summary
Detail-oriented professional specializing in scanning, stock management, refund processing, discount calculation, and cash handling. Proven ability to deliver exceptional customer service while efficiently utilizing POS systems to enhance operational efficiency. Committed to maintaining accuracy in retail environments, focusing on customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Cashier/Till Operator
ZAF Cash n Carry
Birmingham, West Midlands
2025.09 - Current
- Maintained awareness of store promotions to assist customers with accurate information.
- Addressed customer complaints with professionalism to support retention efforts.
- Processed returns and exchanges according to company policies for customer satisfaction.
- Ensured safe packaging of customer items to protect merchandise integrity.
Picker & Store Assistant
Indus Foods ltd.
Birmingham, West Midlands
2025.05 - 2025.08
- Supported efficient loading and unloading of shipments from lorries, contributing to reduced turnaround times.
- Assisted in preparing pallets for transport, improving overall warehouse organisation.
- Facilitated rapid processing of customer orders, achieving high levels of client satisfaction.
- Ensured accurate labelling of packages to promote efficient delivery processes.
Counter assistant
Masala Junction
Birmingham, West Midlands
2025.01 - 2025.04
- Assisted team members during peak periods to ensure seamless outlet operations.
- Supported display creation to attract potential buyers effectively.
- Facilitated cross-selling of related products, enhancing overall sales volume.
- Monitored inventory levels regularly for prompt replenishment of shop floor goods.
Intern
SM Foods ltd.
Multan, Punjab, Pakistan
2024.08 - 2024.12
- Facilitated communication among project stakeholders to ensure awareness of developments.
- Assisted non-technical colleagues in understanding data analysis findings through clear presentations.
- Gained skills in various software applications through dedicated training sessions.
- Organised filing system to improve overall office efficiency.
Education
Masters - International Business
Ulster University
Birmingham 2025.01 - 2026.03
Bachelor of Business Administration - Business Administrartion
MNS University of Agriculture
Multan, Pakistan 2020.01 - 2024.09
Skills
- Scanning and stock management
- Refund processing and issuing
- Discount calculation
- Cash handling
- Customer service and support
- POS systems
Affiliations
- Content Creation
- Video Making & Photography
- Cooking
Languages
English
Advanced
Urdu
Native
Punjabi
Fluent
Certification
- ALISON (CPD Certified)
Supervision & Management Skills
24th May, 2025
- Internship Certificate
SM Foods Ltd.
11th June, 2024
Timeline
Cashier/Till Operator
ZAF Cash n Carry
2025.09 - Current
Picker & Store Assistant
Indus Foods ltd.
2025.05 - 2025.08
Counter assistant
Masala Junction
2025.01 - 2025.04
Masters - International Business
Ulster University
2025.01 - 2026.03
Intern
SM Foods ltd.
2024.08 - 2024.12
Bachelor of Business Administration - Business Administrartion
MNS University of Agriculture
2020.01 - 2024.09