Hi, I’m
Jenene Lind
Haverhill,Suffolk
Summary
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Secures team success through hard work, attention to detail and excellent organisation. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
1
Certification
Work history
Kedington Primary AcademyKedington, Suffolk
Learning Support Assistant
09 2021 - Current
Job overview
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Offered calm and focused conflict-resolution, defusing problematic behaviour with compassion and emotional intelligence.
- Worked with students on academic and social challenges. modelling empathy and perseverance.
- Communicated with parents and caregivers to report on student progress and challenges.
- Delivered lessons in small group sessions to help students comprehended core concepts.
- Promoted exploration and curiosity, encouraging students to delve into new ideas and concepts to foster creative expression.
- Prepared classroom activities and materials to maintain orderly schedule and complete learning objectives.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
Kerbury Business CentreHaverhill, Suffolk
Relations and Business Development Executive
09 2018 - 09 2021
Job overview
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Predicted and interpreted consumer trends to improve product offerings.
- Developed marketing plans to support department strategies.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Built public relations strategies for broadened advertising scope.
- Networked with media and PR professionals to build campaign reach.
Changes SalonCosta Blanca, Spain
Beauty Salon Director
06 2004 - 06 2013
Job overview
- Maintained general appointment calendar and set shift schedules to maintain full staff.
- Oversaw daily operations to promote safety, cleanliness and hygiene standards.
- Offered promos and discounts to attract more clients and increase salon business.
- Directed marketing initiatives to increase business directives.
- Recruited, trained and supervised employees to perform best practices in salon management.
- Monitored expenses and revenue to manage budget needs.
- Received and collected payments from clients to track daily transactions.
- Formulated and submitted expense and revenue reports to gauge growth and profits.
- Identified preferences to cut and style hair most suited to facial features.
- Registered and updated client information on database to maintain complete records.
- Tracked purchases and shelf stock to maintain consistent inventory.
- Tracked trends in creative arts and identified optimal performers and events to schedule.
- Planned medium to long-term business targets to optimise company performance and growth.
- Answered queries and handled complaints to provide outstanding customer service.
Toni & Guy HairdressingChester, Cheshire
Senior Hair Stylist
06 1999 - 07 2004
Job overview
- Tailored salon services based on clients' preferences and requests.
- Pursued professional development through Toni & Guy Academy to develop competency in hairdressing.
- Upsold and promoted Toni &Guy products and services to clients.
- Implemented knowledge of latest trends and techniques to enhance salon services.
- Trained junior stylists to create high-performing salon teams.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Developed strong and lasting rapport with clients through consistent delivery of requested services.
Education
The Heath Comprehensive School
C,D,D from GCSE
09/1995 - 07/2000
University overview
- Completed GCSE Qualification
Skills
- Dedicated team player
- Staff motivation
- Professional and mature
- Spanish Language skills
- Special needs support
- Behaviour management
- New business development
- General sales administration
- Salesforcecom proficiency
- Contract renewal management
- Customer relations
- CRM
- Data entry
- New business development
- Customer relations
- Product demonstrations
- Enthusiastic communicator
- Active selling
- After-sales care
- Brand awareness
- Customer assistance
- Excellent timekeeping
- Outstanding customer service
- Energetic self-starter
- Face-to-face selling
- Outgoing and enthusiastic
- Confident communicator
- Customer service
Accomplishments
- Collaborated with team of 6 in development for bronze, Silver and Gold Duke of Edinburgh .
Certification
- NVQ Hairdressing
- Toni & Guy Vardering Diploma
- First Aid Certification (until 2026)
- Duke of Edinburgh
- Sales Diploma
- Restraint Diploma
Languages
Spanish
Upper intermediate
Timeline
Learning Support Assistant
Kedington Primary Academy
09 2021 - Current
Relations and Business Development Executive
Kerbury Business Centre
09 2018 - 09 2021
Beauty Salon Director
Changes Salon
06 2004 - 06 2013
Senior Hair Stylist
Toni & Guy Hairdressing
06 1999 - 07 2004
The Heath Comprehensive School
C,D,D from GCSE
09/1995 - 07/2000