Jenelle Le Breton
Manchester,Manchester
Summary
Detail-oriented professional with strong expertise in communication, customer service, and problem-solving. Adept at managing time effectively while demonstrating empathy, active listening, and good judgement in diverse situations. Skilled in professional written communication and interpersonal relations, with additional training in first aid. Committed to delivering exceptional service and fostering positive outcomes through a combination of technical skills and a compassionate approach.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse Picker
Manor Farm Foods (Temporary Role)
Guernsey , Channel Islands
09.2025 - 11.2025
- Ensured timely order fulfilment through concentration on picking speed and accuracy.
- Enhanced customer satisfaction by accurately fulfilling orders according to specifications.
- Conducted routine inventory checks for accurate stock levels and prompt reordering.
- Packaged picked items securely, reducing risk of damage during transit.
- Maintained regular communications with supervisors, resolving any issues promptly for minimal disruption in operations.
- Reduced product damage by handling items with care during picking process.
Customer Service Advisor
IEB All Beauty
Guernsey, Channel Islands
09.2023 - 06.2025
- Managed and resolved customer queries through high numbers of phone calls, live chats and emails, ensuring seamless and positive experience, resolving wide ranges of customer issues.
- Identified and prevented potential fraudulent activity through careful attention to detail.
- Collaborated with various departments to streamline processes and enhance overall customer experience.
- Assisted in training and onboarding of new customer service representatives, sharing knowledge and best practices to enhance team efficiency.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Built rapport with clients through empathetic handling of concerns.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Cabin Crew
Aurigny
Guernsey, Channel Islands
05.2023 - 09.2023
- Delivered exceptional in flight customer service, ensuring passenger comfort and safety on all routes.
- Conducted pre-flight safety checks and demonstrations in line with Civil Aviation Authority (CAA) regulations.
- Responded calmly and effectively to passenger enquiries and onboard challenges, maintaining a professional and reassuring presence.
- Collaborated with flight deck and ground staff to ensure efficient turnaround and smooth operations.
- Handled onboard sales and transactions accurately while promoting Aurigny's services and products.
- Maintained high personal presentation standards, representing the airline's brand with professionalism and care.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
Junior Supervisor
Oaty and Joeys Playbarn
Guernsey, Channel Islands
01.2018 - 01.2023
- Supervised operations of the play barn, ensuring a safe and engaging environment for children.
- Provided guidance to junior staff, encouraging a positive team dynamic.
- Managed party and event booking, coordinating logistics to ensure seamless experiences.
- Delivered excellent customer service, maintaining cleanliness and supported café operations.
- Guided new staff, enhancing overall productivity.
- Resolved complaints to achieve full customer satisfaction.
- Cashed up tills and counted takings to balance books at business close.
Education
GCSEs - Art, English Language, English Literature, Health and Fitness, Health and Social Care, Mathematics, Religious Education, Resistant Materials, Science
La Mare de Carteret
Guernsey 09.2015 - 06.2020
Skills
- Communication
- Time management
- Professional Written Communication
- First Aid trained
- Interpersonal skills
- Good judgement
- Problem solving
- Empathy
- Active Listening
Affiliations
- Reading
- Art and Photography
References
References available upon request.
Timeline
Warehouse Picker
Manor Farm Foods (Temporary Role)
09.2025 - 11.2025
Customer Service Advisor
IEB All Beauty
09.2023 - 06.2025
Cabin Crew
Aurigny
05.2023 - 09.2023
Junior Supervisor
Oaty and Joeys Playbarn
01.2018 - 01.2023
GCSEs - Art, English Language, English Literature, Health and Fitness, Health and Social Care, Mathematics, Religious Education, Resistant Materials, Science
La Mare de Carteret
09.2015 - 06.2020