Jenel Fernandes
Stanwell,Surrey
Summary
Experienced HR professional focused on employee relations and talent management. Skilled in fostering positive workplace environments and resolving conflicts through effective communication and strategic planning. Capable of driving HR initiatives to support organisational goals and enhance workforce engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work history
HR Advisor
Worldwide Flight Services (WFS)
Heathrow, Middlesex
2024.01 - 2026.04
- Lead full-cycle recruitment for senior and hard-to-fill roles, implementing targeted sourcing strategies including LinkedIn campaigns, employee referral schemes, employer branding initiatives, and talent pooling, reducing time-to-fill by 20%.
- Provide expert advice and guidance to managers on investigations, disciplinary, grievance, probation, appeal, flexible working applications and performance management processes, ensuring compliance with employment legislation and internal company policy.
- Chair complex employee relations hearings, maintaining procedural fairness, accurate documentation, and risk mitigation.
- Represent the organisation in early conciliation discussions with Advisory, Conciliation and Arbitration Service (ACAS), supporting resolution and minimising tribunal exposure.
- Manage Subject Access Requests (SAR) in line with Information Commissioner's Office (ICO) guidance and GDPR requirements.
- Monitor and analyse employee relations trends, implementing capability and absence management plans that contributed to a 10% reduction in absenteeism.
- Partner with union representatives and operational leaders, attending and chairing shop steward meetings to resolve ongoing issues and strengthen employee relations.
- Enhance employee engagement by collaborating with engagement teams and utilising the WorkJam platform to improve communication and participation.
- Design and deliver training workshops for managers on investigation skills, disciplinary procedures, and best-practice people management.
- Support TUPE processes, managing Employee Liability Information (ELI) data and advising stakeholders on legal compliance and transition planning.
- Produce and present monthly HR metrics reports for senior leadership, covering absence trends, vacancies, offers, and workforce analytics.
- Contribute to succession planning initiatives alongside senior HR leadership, developing organisational charts and future workforce planning metrics.
- Introduced a 30-day onboarding check-in survey to improve new starter experience and early retention insights.
- Proactively managed AWOL cases, ensuring timely investigation, appropriate escalation, and consistent application of policy to minimise operational disruption and legal risk.
- Supported and guided managers during serious misconduct and capability dismissals, ensuring compliance with company policy and UK employment law while maintaining a balanced and commercially sound approach.
- Developed and maintained an ER tracker using advanced Excel functionality (including automated formulas, pivot tables, dashboards, and conditional formatting) to monitor live cases, key risk areas, and case timelines.
Human Resources Coordinator
Newrest
Colnbrook Heathrow & Manchester, United Kingdom
2021.11 - 2023.12
- Provided proactive advice and guidance to line managers across the full employee lifecycle, including onboarding, performance management, probation, absence, and termination processes.
- Managed the probation process end-to-end including probation failures, issuing reminders to managers, updating HRIS records, tracking outcomes, and preparing confirmation or extension letters.
- Supported change management initiatives including TUPE transfers, redundancies, and restructures, ensuring accurate documentation, compliance, and clear communication with stakeholders.
- Led TUPE consultation processes, collating Employee Liability Information (ELI), liaising with union representatives, and supporting consultation meetings to ensure smooth transitions and legislative compliance.
- Chaired employee forum meetings with elected representatives across departments, encouraging open dialogue, addressing concerns, and escalating themes to senior leadership where appropriate.
- Participated, led and managed in disciplinary and grievance hearings, taking detailed and accurate minutes, ensuring procedural integrity, securely storing documentation, and drafting outcome letters in line with company policy and employment law.
- Coached and mentored managers during formal hearings by preparing documentation in advance, advising on policies and processess, and ensuring timely follow-up actions were completed.
- Managed UK-wide recruitment activity, including job postings, drafting job descriptions, candidate communications, and leading targeted recruitment campaigns to attract quality talent across multiple sites.
- Responded to employee and candidate queries regarding policies, benefits, and HR procedures, ensuring consistent and accurate advice aligned with company guidelines.
- Coordinated and submitted monthly payroll inputs for all UK sites, ensuring accuracy of data including contractual changes, benefits deductions, and absence records.
- Maintained accurate and compliant employee records in accordance with UK Data Protection legislation, ensuring confidentiality and audit readiness.
- Designed and implemented an employee engagement survey using Microsoft Forms, developing survey questions, distributing the survey to employees, and supporting the collection of feedback to help assess engagement and identify areas for improvement.
Education
Master of Science - Global Human Resources Management
Kingston University
Kingston upon ThamesSkills
- Microsoft Excel and Word
- SAP application knowledge
- Applicant tracking systems experience
- SharePoint use
- Succession planning
- Understanding of GDPR
- Leading workplace investigations
Certification
- Chartered Institute of Personnel and Development (CIPD Level 7: Associate Number: 84961787)
- Course Representative of MSc Global Human Resource Management
- Bachelors Degree in Industrial Psychology and Human Resource Management
Other
References available upon request.
Timeline
HR Advisor
Worldwide Flight Services (WFS)
2024.01 - 2026.04
Human Resources Coordinator
Newrest
2021.11 - 2023.12
Master of Science - Global Human Resources Management
Kingston University