Emma Green
Aldwick,West Sussex
Summary
I am a highly motivated and enthusiastic CIPD qualified HR professional. I am looking for a position within HR that enables me to use the skills and experience attained throughout my career. I have significant experience and a proven track record for delivering a HR service in busy, fast paced environment in unionised and non-unionised environments for Health, Retail, Funeral, Defence and Manufacturing sectors. Forward-thinking HR leader with proven record in improving personnel management strategies to enhance workforce morale and performance. Decisive and strategic planner with strong history in [Type] industry. Accomplished human resources professional specialising in [Area of expertise]. Meticulous and focused to deliver targeted policy and process improvements. Proven track record of improving staff performance and retention for enhanced business operations. Astute [Job Title] with extensive experience developing improved corporate policy and strategy. Adept in motivating high-performing, compliant HR, payroll and recruitment teams. Aids smooth business operations through successful implementation of key process improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Accomplished [Type] student, pursuing [Area of study] eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
13
13
years of professional experience
Work history
HR Advisor
THE SOUTHERN CO-OPERATIVE
- Reporting to the HR Manager I providing HR support for funeral for all aspects of people management including resourcing, employee relations and performance management to Area and line managers whilst ensuring HR activity is operational and client focused
- Responsible for advertising vacancies, the selection and interview process and provide assistance to the managers on interviewing techniques
- Providing HR advice and HR skills to line managers to enable them to run their team effectively regarding poor performance, absence, maternity, paternity, retirement and harassment
- Provide advice and guidance on dealing with disciplinaries, grievances, investigations, consultations on redundancy and changes in hours
- Contribute to the review and development of HR policies and procedures, interpret and adapt them for use within the business
- Participate in monthly senior managers meeting to provide support, advice and guidance on HR related operational issues and report on HR statistics and activities
- Designed and delivered training for managers on people skills
- Manage employment cases brought against the company with the legal advisors
- Involved with Trade Unions in negotiation on pay and other matters.
Senior People Advisor
UNIVERSITY HOSPITALS SUSSEX NHS FOUNDATION TRUST
08.2016
- Providing HR Advice on complex and sensitive employment matters - performance management, conduct and attendance
- Involved in ER cases including Police and MHPS cases and take a proactive role as either case manager, case investigator, support to chair at hearings
- Supporting early and informal resolutions on disputes, grievances and disciplinary matters
- Liaising and working closely with HR colleagues, Recruitment, Workforce Services, Divisional Senior Managers and Leads, Divisional Directors, Trade Unions and Occupational Health
- Writing reports, policies and guidance
- Designing and delivering training sessions
- Line management responsibility
- Restructuring department and involved in the consultation process from writing the initial business case to implementation
- Lead on focus groups
- Ensuring employee relations case tracker is updated and accurate.
HR Advisor
CARILLION SERVICES PLC
02.2016 - 07.2016
- I was working with another HR Advisor on site reporting to the HR Business Partner to provide a professional and robust service to 1000 employees
- Supporting management change project, advising senior managers on the consultation process, TUPE employees and undertaking individual interviews in line with the NHS Trust policy Agenda for Change
- This involved calculating redundancy figures, preparing consultation paperwork and job matching
- Providing comprehensive, efficient and effective operational HR Advise
- Developing effective and credible working relationships
- Work closely with the HRBP focusing on day to day operations
- Managing ER casework across the organisation, including disciplinaries, grievances, sickness and performance management
- Provide support to managers at disciplinary hearings taking into account employment legislation and ensuring fairness and consistency of approach and responsible for all paperwork associated with the case
- Work with managers to help identify people issues and to ensure that effective action is taken to resolve these
- Advise managers for employees and both short-term and long-term sickness and ensure effective absence management of employees in accordance with Company and Trust policy and employment legisation and good practice
- Liasie between managers and Occupational Health and ensure any absence cases are progressed in accordance with Company and Trust policy
- Provide advice to managers and staff on terms and conditions of employment, policies and procedures for Carillion employees and NHS employees on different terms and conditions - Agenda for Change
- Develop and maintain good working relationships with managers and Trade Union and staff representatives to gain and sustain an understanding of key business issues and priorities
- Dealing with maternity and paternity requests
- Produce monthly reports on sickness, absence, headcount and turnover, ensuring up-to-date and accurate information is produced
- Counter signatory for Disclosure Barring Service checks.
HR Business Partner
THE SOUTHERN CO-OPERATIVE
12.2008 - 02.2016
- Following a restructure I took up the position of HRBP within the retail side of The Southern Co-operative
- This new role within the company focused on embedding HR Business Partnering within the Retail Operations team through - Advise, guide and inform the Area Business Manager team in adopting HR best practice across the Food Retail business promoting desired values and behaviours
- Act as performance coach to the Area Business Managers and Store Managers, as required, to improve individual and business performance and capability in the current role
- With line the manager develop a PDP to support those identified as future talent, coach and develop individuals in readiness for next role
- Facilitate and contribute to the Area People reviews and ensure completion of resource and succession plans
- Ensure current and future resource requirements are identified and that vacancies are minimised through liaison with the central resourcing team
- Be actively involved in the selection process for key roles as required
- Participate where appropriate in the implementation of key business changes eg acquisitions, closures, re-structures, and in any complex/high profile employee relations cases as identified by the central ER team
- Ensure performance management processes are embedded in retail
- Coach line managers to be able to carry out effective performance reviews and appraisals
- Analyse outputs to identify and agree plans to support and develop high/poor performers ensuring appropriate ownership is held by HR & Operations
- Analyse MI and identify trends and actions required to improve performance
- Supported managers on all aspects of department change, store closures - restructure involved compiling briefing notes, assessing colleagues to roles, preparing at risk letters, consultation and appeals.
HR Advisor
VT FLAGSHIP
03.2008 - 11.2008
- Reporting to the HR Manager for the company I was responsible for all aspects of HR within the company, key achievements included: Ensuring an effective recruitment service is delivered and provide assistance to the managers on interviewing techniques and play an active part on the interviewing panel
- Provide professional HR advice and support based on employment law, best practice and VT Flagship’s policies to managers on navel establishments
- Ranging from performance, attendance management, maternity, retirement to contract changes
- Provide advice and guidance on dealing with disciplinaries, grievances, investigations, consultations and ill health issues
- Contribute to the review and development of VT Flagship’s HR policies and procedures
- Responsible for checking contracts of employment prior to posting.
HR Advisor
LANGMEAD FARMS LTD
05.2007 - 02.2008
- Reporting to the Head of HR, I directed a team of 2 to ensure HR administration systems and processes are in place and adhered to, and that all data relating to employees was maintained effectively and accurately
- Key achievements included: Main contact for employment agents in UK and Europe – establishing and agreeing service levels, monitoring recruitment costs and performance, meeting Company requirements and complying with gang master activity
- Maintained a seasonal plan and liaised with managers to ensure that all team numbers and timescale requirements were recorded, and appropriate accommodation and/or transport arrangements sourced
- Worked with line managers to ensure that employees were effectively managed and performance monitored
- Responsible for advertising vacancies, the selection and interview process
- Assisted the Head of HR in employment requirements set by the Agricultural Wages Board (AWB) – ensuring compliance and developed methods of implementation
- Responsible for ensuring that all changes relating to salary were advised to payroll accurately
- Provided support, advice and intervened where necessary in any performance or welfare related issues
- Attended disciplinary and grievance hearings, guided and advised line managers on interpretation of legislation, adherence to procedural and statutory requirements and gave recommendations on the appropriateness of resulting decisions
- Responsible for advising employees of any entitlements under Company policies or legislation
- Ensuring managers and staff were adhering and committed to, organisational goals, policies and procedures
- Assisted the Head of HR in the development and implementation of HR/employment policies and procedures
- Conducted exit interviews, analysed feedback and made recommendations based on the outcomes
- Lead HR representative in audits conducted by external suppliers/companies.
HR Administrator
PRINCES LTD
04.2003 - 05.2007
- Based in the food manufacturing site in Chichester and reporting to the Divisional HR Manager
- I provided HR support and advice to the company for 180 employees and 50 agency staff
- Key achievements included: Provided support, interpretation and advice to, the management team on employment legislation, employee relations and general HR issues and good practice
- Managed the HR administration
- Responsible for the whole recruitment and selection process, providing support and guidance to mangers at interviews
- Responsible for absenteeism management and reporting
- Involved with Trade Unions in negotiation on pay and other matters
- Liaised with managers and employees regarding their training needs
- Responsible for ensuring policies and procedures were adhered to and consistency applied
- Worked closely with the Divisional HR Manager on the implementation of HR policies and strategies
- Responsible for weekly and monthly payroll and annual salary increases for weekly paid employees
- Designed and carried out induction training and conducted exit interviews
- Monitored probation periods and confirmed outcomes to staff.
Education
Skills
- Motivating, developing, influencing and coaching staff and senior colleagues
- Significant experience of advising and supporting senior managers with operational ER issues
- Strong communicator experienced in managing conflict
- Extensive experience in managing change
- Excellent all round organisational ability
- Extensive knowledge of Microsoft application including Word, Excel and PowerPoint and aptitude for working with computer packages and systems including HR information systems (ESR, Oracle, Chris21, SAP)
- HR analytics
- Employee Relations Management (ERM)
- Excel proficiency
- Mediation
- Change management
- Performance coaching
- Policy development
- Attention to Detail
Custom
07986 088919
Timeline
Senior People Advisor
UNIVERSITY HOSPITALS SUSSEX NHS FOUNDATION TRUST
08.2016
HR Advisor
CARILLION SERVICES PLC
02.2016 - 07.2016
HR Business Partner
THE SOUTHERN CO-OPERATIVE
12.2008 - 02.2016
HR Advisor
VT FLAGSHIP
03.2008 - 11.2008
HR Advisor
LANGMEAD FARMS LTD
05.2007 - 02.2008
HR Administrator
PRINCES LTD
04.2003 - 05.2007
HR Advisor
THE SOUTHERN CO-OPERATIVE
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