Jen Jones
Eastleigh,Hampshire
Summary
Experienced Client Relationship Manager with over 15 years at Aviva, combining strong relationship management expertise with detailed analytical and administrative capability. Skilled in delivering bespoke reporting, identifying trends, and translating complex data into meaningful insights that support client and business objectives. Known for a proactive, solutions-focused approach, ensuring clients receive consistent, high quality support. Passionate, hardworking, and highly engaged in project based work that requires strategic thinking and deep analysis.
Overview
18
18
years of professional experience
Work history
Client relationship manager
Aviva Health
Chandler's Ford, Hampshire
03.2012 - Current
- Cultivated strong relationships with clients and intermediaries, strengthening brand visibility and loyalty.
- Acted as primary contact within Aviva for day-to-day client queries, ensuring timely and effective resolution.
- Resolved escalated issues with professionalism, safeguarding brand integrity and client trust.
- Implemented personalised service strategies.
- Supporting clients through implementation of their schemes and at each renewal.
- Supporting with face to face meetings or Aviva presence at client roadshows.
- Handled client data and ability to support with reporting.
Membership coordinator
Aviva Health
Chandlers Ford, Hampshire
06.2008 - 03.2012
- Managing a portfolio of clients and being their main point of contact for any administration and reporting required.
- Processed membership applications to ensure timely acceptance and activation.
- Processed renewal data uploads to ensure timely membership continuations.
- Followed up on customer queries to confirm solutions met expectations and enhance satisfaction.
- Delivered training sessions on the Aviva online administration portal to external clients, both online and in person.
- Inputted and reconciled customer data to maintain accurate records.
Education
A-Levels - Photography, Graphic Design, Media Studies
Barton Peveril College
EastleighGCSEs -
Toynbee School
EastleighSkills
- Client onboarding
- Product knowledge: Understanding the different benefits available through the different propositions
- Attention to detail: Processing new business contracts, ensuring accuracy in client data and renewal acceptances
- Software: Use of Microsoft Office / Salesforce
- Time Management: Effectively managing my workload to meet deadlines and prioritising tasks
- Problem solving: Able to investigate thoroughly to provide a full response and look into alternative solutions
References
References available upon request.
Timeline
Client relationship manager
Aviva Health
03.2012 - Current
Membership coordinator
Aviva Health
06.2008 - 03.2012
A-Levels - Photography, Graphic Design, Media Studies
Barton Peveril College
GCSEs -
Toynbee School