Jen Grant
Swindon,Wiltshire
Summary
Motivated professional demonstrating strengths in advocacy, client care, and stakeholder communication. Adapts to changing client needs through proactive assessments and personalised support plans. Committed to fostering positive relationships and enhancing client experiences. Highly adaptable with talent for effective communication and problem-solving. Proven ability to handle diverse tasks efficiently while maintaining positive and supportive attitude. Skilled in building rapport with clients and colleagues, ensuring smooth operations and high satisfaction levels. Eager to contribute to dynamic team environment and support organisational goals.
Overview
11
11
years of professional experience
Work History
Telecare Support Officer
Swindon Borough Council
Swindon, Wiltshire
09.2021 - Current
- Managed confidential client records with discretion while following data protection regulations.
- Coordinated with multidisciplinary teams to deliver holistic support services and improve outcomes.
- Conducted initial assessments to identify client requirements and set personalised support baselines.
- Conducted risk assessments to flag challenges and reduce issues in support plans.
- Advocated for clients by representing interests during discussions with third parties.
- Monitored client progress through regular reviews and updated support plans as needs changed.
- Resolved customer questions, issues, and complaints to reach mutually beneficial solutions.
- Updated customer records after each interaction to maintain accuracy and privacy compliance.
- Managed inbound customer service calls by providing detailed product information and resolving queries.
- Maintained organised calendars for team meetings, trips, and appointments.
Deputy Nursing Home Manager
Ashgrove House Nursing Home
Purton, Wiltshire
01.2016 - 09.2021
- Built and nurtured relationships with service users to support daily wellbeing.
- Delivered proactive person-centred care matched to individual service user needs.
- Reviewed care practices and environments through regular audits to address issues promptly.
- Treated service users and families with dignity, meeting welfare needs consistently.
- Led recruitment training and development sessions to improve staff retention.
- Supported staff participation in professional development to sustain continuous learning.
- Developed relationships with service users, relatives, and communities to enable person-centred support.
- Followed safeguarding procedures and processes to protect optimal service user welfare.
- Reviewed and updated policies and procedures for best practice and legislative changes.
- Managed comprehensive care plans that met regulatory standards and improved daily quality.
- Maintained accurate service user records to enable responsive monitoring and targeted care.
- Coordinated multidisciplinary team meetings to improve communication with stakeholders.
- Improved care home compliance standards to strengthen reputation and popularity.
- Collaborated with external healthcare providers and local authorities for coordinated support.
- Managed safeguarding investigations sensitively while following legal frameworks and welfare duties.
Education
Diploma of Higher Education - Certificate in Counselling studies
New College Swindon
Swindon2023
Certificate of Higher Education - Introduction to Counselling skills
New College Swindon
Swindon2022
NVQ Level 4 - Health & Social Care
City & Guilds
Swindon2004
NVQ Level 5 - Health & Social Care
City & Guilds
Swindon2004
GCSEs - Mathematics
Headlands School
Swindon1974
GCSEs - English
Headlands School
Swindon1974
Higher National Diploma - Diploma in Therapeutic Counselling
New College Swindon
SwindonSkills
- Client relationship management
- Risk assessment
- Data protection compliance
- Multidisciplinary collaboration
- Person-centred care
- Microsoft Office proficiency
- Customer service and support
- Complaint handling and resolution
- Record keeping
- Stakeholder communication
- Advocacy skills
- Sensitivity awareness
- Positive attitude
Additional Information
- 38 years experience working in various Health & Social care services, supporting vulnerable older and younger people to be the best they can be. This includes Nursing care, Residential Care, Home Care, Supported Employment and Day Care services.
Timeline
Telecare Support Officer
Swindon Borough Council
09.2021 - Current
Deputy Nursing Home Manager
Ashgrove House Nursing Home
01.2016 - 09.2021
Diploma of Higher Education - Certificate in Counselling studies
New College Swindon
Certificate of Higher Education - Introduction to Counselling skills
New College Swindon
NVQ Level 4 - Health & Social Care
City & Guilds
NVQ Level 5 - Health & Social Care
City & Guilds
GCSEs - Mathematics
Headlands School
GCSEs - English
Headlands School
Higher National Diploma - Diploma in Therapeutic Counselling
New College Swindon