Summary
Overview
Work history
Education
Skills
HOBBIES & INTERESTS
Timeline
Generic

Jemma Hayfield-Husbands

Birmingham,,West Midlands,

Summary

Flexible and adaptable railway employee with several years of experience working at Birmingham New Street. Thrives in fast-paced working environments, excelling at efficient conflict management and proactive customer service while maintaining excellent personability and professionalism.

Overview

10
10
years of professional experience

Work history

Train Dispatcher

Network Rail
Birmingham New Street
08.2016 - Current
  • Keep trains running within programmes by departing trains at scheduled times.
  • Work extremely well in a high-pressure, customer-facing environment. Confident in utilising train running systems (TRUST, CCF) to anticipate operational delays and provide assistance to distressed customers.
  • Emotionally intelligent and able to actively listen to customers' complaints to de-escalate confrontation and ease anxiety.
  • Work in close cooperation with colleagues to organise daily tasks.
  • Communicate with signallers, train crew, BTP, and other operational departments to receive and transmit crucial information.

Night Cashier

Lye Service Station
Stourbridge
03.2015 - 07.2016
  • Operated tills to accurately process cash and credit card transactions.
  • Independently performed secure cash drops throughout the shift, based on my own analysis of till levels.
  • Assessed customer IDs when selling age-restricted goods.
  • Vigilantly monitored the forecourt and shop floor for suspicious customer behaviour and signs of theft, in line with company procedures.
  • Able to work alone effectively by prioritising workload.
  • Effectively assisted day-shift colleagues to meet time-sensitive goals.
  • Able to stay energised and enthusiastic while working unsociable hours.

Education

A-Levels -

King Edward VI College
Stourbridge
/2011 -

GCSEs -

The Pedmore High School
Stourbridge
/2009 -

OCR National Award
/2009 -

Skills

  • Safety Critical
  • Route Knowledge
  • Industry Knowledge
  • Excellent Communication
  • Interpersonal Skills
  • Customer Service
  • Critical Thinking
  • IT Literate

HOBBIES & INTERESTS

  • Digital Art
  • Character Design
  • Baking
  • Creative Writing
  • Coding
  • Video Gaming

Timeline

Train Dispatcher

Network Rail
08.2016 - Current

Night Cashier

Lye Service Station
03.2015 - 07.2016

A-Levels -

King Edward VI College
/2011 -

GCSEs -

The Pedmore High School
/2009 -

OCR National Award
/2009 -

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Jemma Hayfield-Husbands