Jekaydee Andrews
North London
Summary
An enthusiastic individual with a background in retail and hospitality who can deliver an impeccable guest experience by leveraging skills in communication, organisation, time management, and attention to detail. Experience supporting large-scale events within a fast-paced environment, as well as maintaining high standards of presentation, organisation, and cleanliness.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Work Experience: Conference & Banqueting Assistant
Hilton London on Park Lane
2026.04 - 2026.04
- Helped set up and reset event spaces for up to 300+ guests according to function requirements and hotel standards with exceptional attention to detail swiftly to support smooth daily operations and tight event schedules.
- Managed multiple responsibilities simultaneously and worked collaboratively with kitchen, housekeeping, bar, and management teams in a fast-paced luxury hospitality environment, maintaining professionalism and service quality during busy peak periods and large-scale events.
- Performed physically demanding operational duties including carrying trays, moving banquet furniture, transporting equipment, and preparing large event setups during shifts lasting up to 8 hours.
- Maintained a professional appearance, strong communication, and excellent customer service standards in line with Hilton hospitality expectations and luxury guest service requirements.
Customer Assistant
Marks & Spencer
Palace Gardens, Enfield
2022.09 - 2025.08
- Provided friendly and professional customer service, assisting approximately 200 customers per day with product selection and queries, as well as promoted offers to help meet and exceed sales targets.
- Great attention to detail on the shop floor, neat presentation of the stock worked and perfectly maintained cleanliness around the store.
- Frequently replenished shelves, working a minimum of 70 trays of stock per minute. Also organised stock and monitored inventory levels.
- Experience in processing customer payments both in store and online, as well as handling cash at the tills. Oversaw approximately 20 transactions per hour.
- Performing price reductions on all food items before their due date and maintaining health and safety regulations by removing all expired stock from the shelves after closing.
Education
Diploma of Higher Education - UAL Level 2 Diploma in Music, Performing & Production Arts
College of Haringey, Enfield and North East London
2021.09 - 2022.08
Bartending and Hospitality Course -
Diageo Learning for Life
2026.03 - 2026.04
Skills
- Excellent customer service with a personal and welcoming approach with a strong ability to suggest and upsell
- Experience in handling cash & POS systems ensuring quick and accurate service
- Extensive awareness of Food & Beverage health and safety, including allergens and nutritional knowledge
- Effective time management with reliable punctuality and a proficiency in working in fast-paced environments
Timeline
Work Experience: Conference & Banqueting Assistant
Hilton London on Park Lane
2026.04 - 2026.04
Bartending and Hospitality Course -
Diageo Learning for Life
2026.03 - 2026.04
Customer Assistant
Marks & Spencer
2022.09 - 2025.08
Diploma of Higher Education - UAL Level 2 Diploma in Music, Performing & Production Arts
College of Haringey, Enfield and North East London
2021.09 - 2022.08