Alicia Murray

Whilst working at The York Hotel, I have learned and used a lot of key skills, including:

• Served food promptly, resulting in improved customer satisfaction.
• Conducted basic cleaning duties diligently, maintaining the cleanliness standards of the establishment.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Refused drinks service to guests without appropriate proof of age.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Greeted customers, presented menus and shared information about available special items.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Delivered high-quality service to customers, resulting in repeat business.
• Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
• Took orders accurately whilst multitasking efficiently under pressure.
• Implemented upselling techniques to enhance revenue generation for the establishment.
• Polished glassware regularly for presenting drinks impeccably.
• Prepared cocktails for enriching the bar's menu variety.
• Managed cash register effectively, ensuring accurate transaction processing.
• Catered special events professionally, enhancing the overall guest experience.
• Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
• Demonstrated flexibility by covering various shifts as required.
• Contributed towards team goals through effective collaboration with colleagues.
• Rotated bar stock adequately to maintain freshness of products.
• Enhanced customer experience by providing excellent service and product knowledge.
• Ensured clean working environment with meticulous attention to detail and hygiene standards.
• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Maintained professional demeanour during peak hours to ensure smooth operations.

I thoroughly enjoyed working in retail because i had the chance to better my skills and learn new skills. Whilst working on this position i was expected to :

• Maintained visual merchandising standards to attract potential buyers.
• Processed transactions at the till, ensuring accurate handling of cash and card payments.
• Assisted customers in product selection for increased sales.
• Coordinated seamless returns and exchanges process for enhanced customer loyalty.
• Performed regular price checks for accurate labeling on shop floor.
• Accomplished store cleanliness by routinely tidying displays and shelves.
• Boosted store reputation with attentive customer care and prompt resolution of complaints.
• Supported management with administrative tasks for efficient workflow.
• Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
• Resolved conflicts effectively, maintaining harmonious workplace environment.
• Managed inventory with regular stock checks to maintain optimal levels.
• Enhanced customer satisfaction by providing exceptional service and addressing queries.
• Collaborated with other team members for a streamlined shopping experience.
• Contributed to team success by sharing product knowledge during staff meetings.
• Handled customer enquiries with professionalism, fostering positive brand image.
• Operated cash registers with accuracy and processed cash and card transactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
• Followed company procedures and guidelines for smooth retail operations.
• Assisted customers in locating specific items to boost satisfaction.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Maintained knowledge of products and features to provide recommendations to customers.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
• Updated product labelling and pricing to reflect discounts and offers.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Processed returned or exchanged items and provided refunds to customers.
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
• Informed customers regarding promos and warranty services to increase sales.
• Tagged products quickly and accurately with price tags and stickers.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Helped customers obtain specialised help for refunds and exchanges.
• Explained establishment policies to customers and offered advice on selections.