Jebarshana Kulasegaran
Ilford,no
Summary
Customer-focused professional with extensive experience in customer service and sales. Enhances customer satisfaction through effective up-selling and time optimisation. Manages cash handling and stock control, ensuring efficient operations. Aiming to leverage skills in a challenging role that promotes growth.
Overview
7
7
years of post-secondary education
3
3
years of professional experience
Work history
Sales assistant
Kajan
ilford, City of London
2026.02 - 2026.06
- Demonstrated products effectively leading to increased sales conversions.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Learned about new products quickly, providing comprehensive guidance to customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Trained new staff members, fostering a supportive working environment.
Care assistant
Dr
Trincomalee, Sri lanka
2023.05 - 2026.01
- Assisted residents with personal care tasks, including bathing and grooming, to maintain hygiene., promoting hygiene and cleanliness amongst patients.
- Assisted in daily living activities for enhanced patient comfort.
- Provided emotional support to patients, improving their mental wellbeing.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Monitored vital signs of patients for early detection of health complications.
- Administered medication to patients, ensuring proper health management.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Documented reports on daily observations accurately, helping to keep track of every resident's progress over time.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Respected privacy and dignity of each resident during provision of care services.
Education
GCSEs -
St.Mary's collage
Sri Lanka 2017.01 - 2019.12
A-Levels - Arts
St Mary's collage
Sri Lanka 2020.01 - 2022.12
NVQ Level 4 - Nursing Assistant
St.Judy Paramedical College
Sri Lanka 2023.01 - 2024.01
Bachelor of Science -
University of East London
2026.01 -
Skills
- Cash handling
- Inventory management
- Inventory counting
- Sales analysis
- Product knowledge
- Customer Service
- Up-selling
- Time management
- Empathy
- Positive mindset
Timeline
Sales assistant
Kajan
2026.02 - 2026.06
Bachelor of Science -
University of East London
2026.01 -
Care assistant
Dr
2023.05 - 2026.01
NVQ Level 4 - Nursing Assistant
St.Judy Paramedical College
2023.01 - 2024.01
A-Levels - Arts
St Mary's collage
2020.01 - 2022.12
GCSEs -
St.Mary's collage
2017.01 - 2019.12