Jeanne Rendell
Tottenham,United Kingdom
Summary
Highly experienced Payroll, Tax and Office Management professional with a strong background in accounting practice environments. Skilled in managing high‑volume payrolls, client communication, tax administration and office operations. Known for accuracy, confidentiality, and the ability to work independently while supporting busy teams and partners.
Overview
32
32
years of professional experience
Work history
Practice Office Manager
Jones & Partners Limited
London
2019.09 - 2026.05
- First point of contact for client queries, registrations, company secretarial and tax matters.
- Assist in preparing and submitting Self-Assessment tax returns to HMRC.
- Manage outsourced teams, workflows and job prioritisation.
- Register clients for Self-Employment, Self-Assessment and VAT.
- Support preparation and submission of VAT returns.
- Incorporate companies and file accounts and corporation tax returns with Companies House and HMRC.
- Maintain statutory deadlines for accounts, VAT and personal tax.
- Manage partner diaries, client appointments and office operations.
- Handle petty cash, banking, post, phone lines and general administration.
- Provide ad-hoc managerial support across the practice.
- A 15-staff accountancy practice recently merged with two additional offices.
- Key Responsibilities
- Liaised with IT department to rectify technical issues promptly.
- Implemented new filing systems, improving data retrieval efficiency.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Improved office efficiency by streamlining administrative procedures.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Managed database to maintain updated records and accuracy.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
Payroll Manager
Rees Pollock
London
2018.08 - 2019.09
- Processed 100+ monthly payrolls (1–60 employees each).
- Submitted RTI reports and handled SMP/SPP/Apprenticeship Levy adjustments.
- Managed payroll queries from clients and employees.
- Set up new starters and issued P45s for leavers.
- Ran pension assessments and submitted contributions to multiple schemes.
- Completed year-end payroll including P60s.
- Set up new PAYE schemes and liaised with HMRC.
- Assisted in training junior staff.
- Independent firm with 9 partners and 60+ staff.
- Key Responsibilities
Payroll & Office Manager / Tax Assistant
Lewis & Co Chartered Accountants
London
1996.01 - 2018.08
- Processed 60+ weekly, 4-weekly and monthly payrolls totalling ~550 staff.
- Managed 190 monthly director payrolls.
- Submitted RTI reports and handled SMP/SPP/SSP adjustments.
- Completed year-end payroll, P60s and P11Ds.
- Processed monthly CIS returns.
- Set up PAYE schemes and liaised with HMRC.
- Assisted with Self-Assessment tax returns and client communication.
- Registered clients for Self-Employment, Self-Assessment and VAT.
- Prepared and submitted VAT returns.
- Filed accounts and corporation tax returns with Companies House and HMRC.
- Obtained tax residency certificates.
- Bookkeeping on Sage and QuickBooks.
- Managed debtor chasing and supplier payments.
- Diary management, meeting preparation, client reception and general admin.
- Petty cash, banking, post and phone management.
- Provided cross-checking and quality control for partner-level work.
- Small family-run practice with 8 staff.
- Payroll Responsibilities
- Office Manager & Tax Assistant Responsibilities
Office Junior
ECCO Employment (later Adecco)
London
1994.10 - 1996.06
- Processed temp timesheets and handled general administration.
- Supported marketing calls and candidate availability checks.
- Delivered promotional materials to clients.
- Completed temp assignments including data entry and copy typing.
Education
NVQ Level 1 & 2 - Secretarial & Administration
Sight & Sound Secretarial College
LondonGCSEs - Maths, Science, Media Studies, History, Business Studies, Humanities, Sociology, Computer Studies
Stoke Newington School & Sixth Form
LondonSkills
- Payroll management and RTI submissions
- Pension administration and P11Ds
- CIS and HMRC liaison
- Tax administration and self-assessment
- VAT registration and returns
- Company incorporations and secretarial services
- Office and practice management
- Workflow coordination and diary management
- Client onboarding processes
- Accounting software proficiency
- Sage Payroll, Xero, XPM, QBO, TaxCalc, Iris, FYI, AML software's, Inform Direct and many more
- Professional communication skills
- Client service excellence
- 70 WPM typing speed
- Strong organizational skills
- Deadline management
- Spreadsheet creation
- Document control systems
- Database administration
- Office administration
Interests
Reading (thrillers, suspense, historical fiction), Creative crafts (rug making, embroidery), Walking, Caring for pets
Timeline
Practice Office Manager
Jones & Partners Limited
2019.09 - 2026.05
Payroll Manager
Rees Pollock
2018.08 - 2019.09
Payroll & Office Manager / Tax Assistant
Lewis & Co Chartered Accountants
1996.01 - 2018.08
Office Junior
ECCO Employment (later Adecco)
1994.10 - 1996.06
GCSEs - Maths, Science, Media Studies, History, Business Studies, Humanities, Sociology, Computer Studies
Stoke Newington School & Sixth Form
NVQ Level 1 & 2 - Secretarial & Administration
Sight & Sound Secretarial College