Anna Clegg
Warmington,Peterborough
Summary
Diligent Payroll Administrator confidently managing payroll for numerous businesses for 5+ years. Well-versed in all elements of payroll processing and regulations, providing a consistent, safe pair of hands to any company. Focused Payroll Administrator demonstrates excellent planning and organisation skills to meet demands of weekly and monthly accounts. Documents and reports on activity with accuracy and care for reliable records. Communicates well for helpful staff and customer support.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Payroll Manager
A D Payroll Services
Warmington, Northamptonshire
09.2018 - Current
- Liaised with clients to ensure that the correct data is provided to process the payroll in a timely manner
- Process weekly and monthly payrolls from start to finish based on hourly, daily and salary paid employees across numerous business sectors
- Submitted weekly and monthly RTI reports to HMRC, ensuring compliance with UK legislation and terms and conditions.
- Employed methodical skills and prompt work to identify and resolve payroll discrepancies with 100% success.
- Maintained accurate payroll records in both Payroll Manager and Excel, conducting correct and timely processing of payroll updates, including new Starters, Leavers, P60's and BIK.
- Processed CIS invoices on a weekly basis to ensure Sub-contractors are paid correctly and on time as well as monthly reporting to HMRC.
- Issue payslips directly to either Company Directors of directly to Employees depending on the individual Company requirements.
- Liaise with numerous Pension Providers to ensure that Workplace Pension deductions were reported and subsequently collected in a timely fashion.
- Ensured employee confidentiality, verifying adherence to GDPR requirements across all tasks.
- Performed detailed payroll duties from input and audit, to processing and submission.
Administration Assistant
Cimex Lectularius Ltd
Warmington, Peterborough
04.2017 - 04.2018
- Managed customer orders and invoices to reduce financial discrepancies.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Sorted and distributed business correspondence to correct department or staff member.
- Responded to telephone enquiries from clients, vendors and members of public.
- Provided printing, photocopying scanning support to colleagues.
- Screened phone calls and routed callers to appropriate parties.
- Made daily travel routes for pest controllers to ensure maximum efficiency.
Pension Consultant
CI Consultancy & Introductions Ltd
Warmington, Northamptonshire
09.2012 - 09.2017
- Processed accurate and timely insurance applications, updates and claims.
- Compiled business data for statistical analysis.
- Monitored market performance and trends to forecast service demand.
- Built positive customer relationships for optimised brand loyalty.
- Informed customers of changes to products, services and laws affecting current accounts.
Junior Insurance Broker
Bowlin Insurance Consultants Ltd
Oundle, Peterborough
08.2005 - 07.2011
- Negotiated new and renewal production goals with business development manager.
- Addressed an average of 30-40 customer inquiries and complaints each week.
- Developed trusted relationships with insurance professionals such as Account Executives, Senior Underwriters and Business Development Executives.
- Analysed sales volume, retention and loss ratio trends, identifying areas for improvement.
- Capitalised on upsell opportunities, offering Breakdown Assistance support and additional insurance policy options.
- Tracked the progress of all outstanding insurance claims.
- Conducted annual reviews of existing policies, updating information to maintain accurate records and best policies.
- Calculated quotes and educated potential customers on insurance options.
- Followed up with customers on unresolved issues.
Administrator
Pearl Assurance
Peterborough, Northamptonshire
10.2000 - 07.2005
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Oversaw database to maintain updated records and accuracy.
Education
GCSEs - 3x B's; 5 X C's
Prince William School
Oundle 09.1992 - 07.1995
Skills
- UK statutory payroll requirements
- Pension scheme administration
- Payroll query resolution
- Vacation calculations
- Sage based platforms knowledge
- HMRC legislation
- Invoice processing
- P11D submissions
- Expert in PAYE and NIC procedures
- Detail and deadline driven
- Account reconciliation
- Payroll input, audit and processing
- Starters and leavers reporting
- PayrollManager accountancy software
- HMRC submissions
- Tax code legislation
- Pensions and auto-enrolment
- PAYE knowledge
- RTI submissions
- Xero
Languages
English
Native
Timeline
Payroll Manager
A D Payroll Services
09.2018 - Current
Administration Assistant
Cimex Lectularius Ltd
04.2017 - 04.2018
Pension Consultant
CI Consultancy & Introductions Ltd
09.2012 - 09.2017
Junior Insurance Broker
Bowlin Insurance Consultants Ltd
08.2005 - 07.2011
Administrator
Pearl Assurance
10.2000 - 07.2005
GCSEs - 3x B's; 5 X C's
Prince William School
09.1992 - 07.1995
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