Jean-Marc Anani
Orpington
Summary
Dedicated and customer-focused professional with a proven track record in delivering exceptional service across various industries, including retail, entertainment, and logistics. Skilled in CRM systems and conflict resolution, fostering positive customer relationships. Strong analytical and problem-solving skills, with the ability to assess situations and provide effective solutions. Highly active and goal-oriented, participating in regular runs. Experienced entrepreneur with expertise in managing an Amazon FBA business, leveraging organizational, e-commerce, and analytical skills to optimize product sales, supply chain coordination, and marketing strategies.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Team Member (CSTM)
Ocado
05.2024 - 01.2025
- Proactively communicated with customers regarding delivery times, delays, and potential issues, ensuring transparency and satisfaction
- Delivered groceries and household products to customers’ homes, consistently receiving positive feedback for friendly and courteous service
- Assisted customers with resolving order issues, such as missing items or returns, while maintaining accurate records in CRM systems
Customer Service Representative
Dreams Ltd.
06.2022 - 10.2024
- Built strong customer relationships by providing product demonstrations and handling inquiries via phone and email
- Conducted weekly customer inspections and submitted detailed reports to relevant departments
- Applied problem-solving skills to manage and resolve customer complaints efficiently, both face-to-face and over the phone
Customer Service Representative
Odeon Cinemas Ltd.
10.2022 - 05.2023
- Converted leads into sales by effectively providing information on showtimes, ticket prices, and seating arrangements
- Managed events and promotions, including film festivals and special screenings, ensuring customer satisfaction
- Handled cash and card transactions with accuracy and provided timely resolutions to complaints
Customer Service Representative (Loader & Unloader)
Easy Storage Ltd.
06.2022 - 10.2022
- Delivered excellent customer service by assisting clients in moving belongings into storage units, ensuring efficiency and care
- Addressed and resolved customer complaints, maintaining high satisfaction levels
Team Assistant
Nando’s Ltd.
05.2021 - 05.2022
- Built rapport with customers, ensuring efficient and friendly service during peak times
- Identified opportunities for business improvement, implementing changes to enhance service efficiency
- Encouraged customer feedback and immediately resolved any issues, fostering loyalty
Education
Certificate of Higher Education - Computer Science
University of Greenwich
09.2020 - 06.2023
BTEC Level 3 ICT Software Programming - DDM
Bromley London South East College
09.2020 - 06.2020
5 GCSEs - Including English, Maths, and Italian: A- C
Sedgehill Secondary School
09.2016 - 06.2018
Skills
- CRM Proficiency (eg, Salesforce, Zendesk, or similar tools)
- Analytical Problem Solving
- Customer Engagement & Loyalty
- Time Management and Organization
- Team Collaboration and Relationship Building
- E-commerce Business Management (Amazon FBA)
- Inventory and Supply Chain Coordination
Custom
Available upon request.
Timeline
Customer Service Team Member (CSTM)
Ocado
05.2024 - 01.2025
Customer Service Representative
Odeon Cinemas Ltd.
10.2022 - 05.2023
Customer Service Representative
Dreams Ltd.
06.2022 - 10.2024
Customer Service Representative (Loader & Unloader)
Easy Storage Ltd.
06.2022 - 10.2022
Team Assistant
Nando’s Ltd.
05.2021 - 05.2022
Certificate of Higher Education - Computer Science
University of Greenwich
09.2020 - 06.2023
BTEC Level 3 ICT Software Programming - DDM
Bromley London South East College
09.2020 - 06.2020
5 GCSEs - Including English, Maths, and Italian: A- C
Sedgehill Secondary School
09.2016 - 06.2018
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