Harvey Hill
Ormskirk
Summary
Driven individual with knack for problem-solving and communication, excelling in resolving customer inquiries and facilitating smooth interactions. Proven ability to handle challenging situations with patience and professionalism, ensuring customer satisfaction. Ready to contribute to your team by enhancing customer experiences and workplace relations.
Overview
1
1
Certification
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Customer Service Team Member (CSTM)
Ocado
Knowsley, Liverpool
2025.03 - Current
- Managed 40-hour weeks on a timed delivery schedule.
- Completed up to 45 deliveries daily in a 3.5T vehicle.
- Start early, work weekends, and run late shifts between 5:30am and 12am.
- Provided friendly customer care while completing day-to-day drop-offs.
- Handled returned products efficiently.
- Communicated delivery times and delays directly with customers.
- Performed vehicle safety checks and arrange prompt repairs to reduce disruption.
- Delivered fragile items with extreme care to prevent damage.
- Plan routes using GPS for efficient navigation.
Van Driver
Oak Tyres
Haydock, St. Helens
2024.08 - 2025.01
- Worked flexible hours including weekends and holidays to meet business requirements.
- Ensured correct loading and unloading of products to avoid damage or loss.
- Filled out paperwork accurately, reducing administrative errors in delivery records.
- Assisted warehouse team with stock management, improving overall operational efficiency.
- Maintained cleanliness in van, contributing to a professional company image.
Outdoor Activity Instructor
PGL
2023.09 - 2024.06
- Obtained full DBS check.
- Obtained level 2 Health and Safety certificate.
- Provided safe, caring and fun learning environment for students and participants.
- Educated students in equipment use and safety.
- Maintained complex schedule of group activities and related events.
Rugby coach
LSH RUFC
Rainford, St. Helens
2022.08 - Current
- Voluntary rugby coaching three times a week.
- Built confidence of players by offering individual praise and recognising progress and achievements.
- Coached players in real-game situations, offering tactical support and encouragement.
Delivery driver
Domino's Pizza
Ormskirk, Lancashire
2023.11 - 2024.02
- Completed deliveries with smile and patient, personalised service.
- Helped kitchen staff with assembling delivery boxes and packing pizzas.
- Maintained flexible schedule to take on additional hours during busy periods.
- Accepted and organised work requests using company app.
Steward
Farmageddon
Ormskirk, Lancashire
2022.10 - 2022.11
- A seasonal Scarefest, also worked for the 2021 season.
- Communicated with and effectively supported guests of all backgrounds.
- Welcomed attendees and promptly resolved queries.
- Verified tickets and directed individuals to locations.
- Reported incidents to security team for resolution.
- Managed crowds to maintain overall safety.
Assistant
Farmer Teds Adventure Park
Ormskirk, Lancashire
2020.01 - 2022.12
- Part time.
- Took on additional tasks on manager's request.
- Understood and adhered to company's health and safety policies.
- Addressed incoming requests for information, inquiries, and complaints.
- Calculated bills for customer orders, collected fees and updated tracking system with new total.
- Money Handling
- Till Operating
Business Administration Apprentice
Switch Socket and Supplies
Skelmersdale, Lancashire
2021.12 - 2022.07
- Answered inbound and outbound enquiries via phone and email.
- Prepared letters and other business documentation.
- Distributed incoming mail and prepared outgoing post for sending.
- Created and distributed invoices to customers.
Caterer
Willow Catering
2020.01 - 2021.07
- Occasional part time work outside major events such as outside Old Trafford during a Manchester United fixture
- Security of premises, sometimes unlocking and locking up, including cash handling
- Monitoring sell-by dates and minimising waste, reordering and stock control
- Can work well under pressure when queues are long and working with vast and varied members of the public.
- Cleaned, sanitised and organised serving utensils, trays and other food service equipment.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
Education
GCSEs -
Ormskirk School
Ormskirk, Lancashire 2015.09 - 2020.03
Skills
- Collaborative teamwork
- Experience in multi-drop deliveries
- Knowledge of local routes
- Proficient in cash handling
- Health and safety awareness
- Exceptional customer service
- Vehicle maintenance basics
- Reliability and punctuality
Certification
- Multiple DBS Checks.
- First Aid Certificate
- Category B driving licence.
Accomplishments
- Raised over a thousand pounds for a charity called Papyrus, who aim to prevent young male suicide.
- Player of the year award for both the School and Grassroots rugby team.
- 100% attendance throughout primary and secondary school.
- Plenty of recognition in previous roles for my performance and punctuality.
Affiliations
- Rugby
- Cars and Mechanics
- Camping
- Photography/Videography/Content Creation
- Mountain Biking
- DIY
References
References available upon request.
Timeline
Customer Service Team Member (CSTM)
Ocado
2025.03 - Current
Van Driver
Oak Tyres
2024.08 - 2025.01
Delivery driver
Domino's Pizza
2023.11 - 2024.02
Outdoor Activity Instructor
PGL
2023.09 - 2024.06
Steward
Farmageddon
2022.10 - 2022.11
Rugby coach
LSH RUFC
2022.08 - Current
Business Administration Apprentice
Switch Socket and Supplies
2021.12 - 2022.07
Assistant
Farmer Teds Adventure Park
2020.01 - 2022.12
Caterer
Willow Catering
2020.01 - 2021.07
GCSEs -
Ormskirk School
2015.09 - 2020.03