JEAN LEAVER

• Delivered beauty treatments to enhance client satisfaction and well-being.
• Ensured hygienic and organised treatment rooms, performing thorough cleaning between guests.
• Communicated with clients between treatments to deliver consistent customer service.
• Upheld hygiene and cleanliness standards in treatment rooms and work areas, complying with health and safety regulations.
• Booked appointments and took payments at reception.

• Assumed temporary role during maternity leave, maintaining operational continuity and client satisfaction.
• Communicated with clients between treatments, ensuring consistent customer service and addressing any concerns promptly.
• Managed appointment bookings and processed payments efficiently at reception, enhancing overall client experience.
• Welcomed clients upon arrival and created comfortable treatment and waiting areas.

Provided basic treatments, advised clients on sunbed usage, and managed reception duties.

• Managed daily salon operations, scheduling staff shifts and overseeing client bookings for optimal service delivery.
• Handled customer complaints with professionalism, resolving issues promptly to maintain a high level of service.
• Scheduled employees and oversaw customer appointment calendar to manage shifts and attain complete workforce.

Managed day-to-day running of hair and beauty salon as well as carrying out treatments.

• Resolved customer complaints professionally, enhancing overall customer satisfaction and loyalty.
• Scheduled staff and coordinated appointment calendar to optimise workforce and improve service availability.
• Placed orders and monitored shelf stock to maintain consistent supply and inventory.

Performed beauty treatments in salon environment, enhancing client satisfaction and service quality.

Developed lesson plans and delivered in-house courses in electrolysis and advanced techniques across North West, improving staff skills and service offerings.

• Administered a variety of beauty treatments to enhance client satisfaction and well-being.
• Maintained hygienic and organised treatment rooms, cleaning between guests.
• Communicated with clients between treatments to deliver consistent customer service.
• Booked appointments and took payments at reception.