Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Jean Justin Serge Yao

London,Hendon

Summary

Dedicated cybersecurity professional with expertise in digital forensics and data recovery, adept at evidence acquisition and operating systems management. Demonstrates strong analytical problem-solving skills and effective communication, ensuring reliable network and system troubleshooting. Known for adaptability, teamwork, and attention to detail, with a commitment to continuous learning and professional growth.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work history

IT Support (Work Experience)

College of North West London
London, England
03.2013 - 07.2015
  • Installed and configured computer systems and applications
  • Supported user accounts and resolved password issues
  • Conducted basic electrical safety checks on IT equipment
  • Followed setup guides to diagnose and resolve system faults
  • Streamlined filing system, enhancing office efficiency.
  • Facilitated smooth operations within the department through organised file management and data entry tasks.
  • Adapted to new situations and learned new skills quickly.
  • Worked productively with team members to achieve common goals.

Covid-19 Vaccination Support and Cleaner

Wembley Park
London, England
02.2021 - 06.2021
  • Assisted in digital record-keeping and identity verification
  • Supported infection control and pod sanitization
  • Handled confidential data in compliance with data protection laws
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Utilised eco-friendly products to maintain a safe, chemical-free environment.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.

Food & Beverage Runner / Kitchen Steward / Waiter

Sheraton Grand London & Coq D’Argent
London, England
01.2014 - 01.2020
  • Delivered food orders, maintained cleanliness and hygiene standards
  • Supported coordination between front-of-house and kitchen staff
  • Developed strong teamwork, reliability, and customer service skills
  • Contributed to harmonious work environment with positive attitude towards all tasks.
  • Communicated clearly with colleagues at multiple levels.
  • Cleaned and tidied spaces to maintain visually appealing, organised work locations.
  • Managed administrative tasks, including answering phone calls, taking messages and coordinating materials.

Executive Lounge Supervisor

Sheraton Grand Park Lane LONDON
London, England
09.2019 - Current
  • Developed duty schedules for staff members, promoting work-life balance.
  • Resolved customer complaints promptly, resulting in increased guest satisfaction.
  • Worked closely with management to develop business strategies aimed at increasing profitability.
  • Enhanced guest experience by providing personalised services.
  • Monitored performance of staff members, ensuring adherence to quality standards.
  • Maintained high standards of cleanliness and organisation within the lounge area.
  • Supervised a team of staff, creating a positive and efficient work environment.
  • Ensured compliance with company policies and procedures for smooth operations.
  • Liaised with kitchen staff for timely and accurate food service delivery.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Applied cocktail and mixology expertise to curate an appealing beverage menu.

Education

BSc - Cyber Security and Digital Forensics with Foundation Year

Middlesex University
London
09.2022 - 06.2025

High School Diploma - Computing

College of North West London
London
03.2016

Diploma in IT - 90 Credit Level 3

College of North West London
London
02.2013

Diploma in IT Level 2 - Key Skills in Working with Others

College of North West London
London
06.2012

Skills

  • Cybersecurity fundamentals
  • Digital forensics
  • Data recovery
  • Evidence acquisition
  • Operating systems
  • Network troubleshooting
  • System troubleshooting
  • Analytical problem-solving
  • Strong communication
  • Teamwork
  • Trustworthy
  • Multitasking
  • Problem Resolution

Languages

English
French
Afrikaans

Custom

  • Technology and cybersecurity trends
  • Photography and creative design
  • Cooking and socializing
  • Football and team sports

Timeline

BSc - Cyber Security and Digital Forensics with Foundation Year

Middlesex University
09.2022 - 06.2025

Covid-19 Vaccination Support and Cleaner

Wembley Park
02.2021 - 06.2021

Executive Lounge Supervisor

Sheraton Grand Park Lane LONDON
09.2019 - Current

Food & Beverage Runner / Kitchen Steward / Waiter

Sheraton Grand London & Coq D’Argent
01.2014 - 01.2020

IT Support (Work Experience)

College of North West London
03.2013 - 07.2015

High School Diploma - Computing

College of North West London

Diploma in IT - 90 Credit Level 3

College of North West London

Diploma in IT Level 2 - Key Skills in Working with Others

College of North West London
Jean Justin Serge Yao