Jean Justin Serge Yao
London,Hendon
Summary
Dedicated cybersecurity professional with expertise in digital forensics and data recovery, adept at evidence acquisition and operating systems management. Demonstrates strong analytical problem-solving skills and effective communication, ensuring reliable network and system troubleshooting. Known for adaptability, teamwork, and attention to detail, with a commitment to continuous learning and professional growth.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
IT Support (Work Experience)
College of North West London
London, England
03.2013 - 07.2015
- Installed and configured computer systems and applications
- Supported user accounts and resolved password issues
- Conducted basic electrical safety checks on IT equipment
- Followed setup guides to diagnose and resolve system faults
- Streamlined filing system, enhancing office efficiency.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
Covid-19 Vaccination Support and Cleaner
Wembley Park
London, England
02.2021 - 06.2021
- Assisted in digital record-keeping and identity verification
- Supported infection control and pod sanitization
- Handled confidential data in compliance with data protection laws
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
Food & Beverage Runner / Kitchen Steward / Waiter
Sheraton Grand London & Coq D’Argent
London, England
01.2014 - 01.2020
- Delivered food orders, maintained cleanliness and hygiene standards
- Supported coordination between front-of-house and kitchen staff
- Developed strong teamwork, reliability, and customer service skills
- Contributed to harmonious work environment with positive attitude towards all tasks.
- Communicated clearly with colleagues at multiple levels.
- Cleaned and tidied spaces to maintain visually appealing, organised work locations.
- Managed administrative tasks, including answering phone calls, taking messages and coordinating materials.
Executive Lounge Supervisor
Sheraton Grand Park Lane LONDON
London, England
09.2019 - Current
- Developed duty schedules for staff members, promoting work-life balance.
- Resolved customer complaints promptly, resulting in increased guest satisfaction.
- Worked closely with management to develop business strategies aimed at increasing profitability.
- Enhanced guest experience by providing personalised services.
- Monitored performance of staff members, ensuring adherence to quality standards.
- Maintained high standards of cleanliness and organisation within the lounge area.
- Supervised a team of staff, creating a positive and efficient work environment.
- Ensured compliance with company policies and procedures for smooth operations.
- Liaised with kitchen staff for timely and accurate food service delivery.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Applied cocktail and mixology expertise to curate an appealing beverage menu.
Education
BSc - Cyber Security and Digital Forensics with Foundation Year
Middlesex University
London 09.2022 - 06.2025
High School Diploma - Computing
College of North West London
London 03.2016
Diploma in IT - 90 Credit Level 3
College of North West London
London 02.2013
Diploma in IT Level 2 - Key Skills in Working with Others
College of North West London
London 06.2012
Skills
- Cybersecurity fundamentals
- Digital forensics
- Data recovery
- Evidence acquisition
- Operating systems
- Network troubleshooting
- System troubleshooting
- Analytical problem-solving
- Strong communication
- Teamwork
- Trustworthy
- Multitasking
- Problem Resolution
Languages
English
French
Afrikaans
Custom
- Technology and cybersecurity trends
- Photography and creative design
- Cooking and socializing
- Football and team sports
Timeline
BSc - Cyber Security and Digital Forensics with Foundation Year
Middlesex University
09.2022 - 06.2025
Covid-19 Vaccination Support and Cleaner
Wembley Park
02.2021 - 06.2021
Executive Lounge Supervisor
Sheraton Grand Park Lane LONDON
09.2019 - Current
Food & Beverage Runner / Kitchen Steward / Waiter
Sheraton Grand London & Coq D’Argent
01.2014 - 01.2020
IT Support (Work Experience)
College of North West London
03.2013 - 07.2015
High School Diploma - Computing
College of North West London
Diploma in IT - 90 Credit Level 3
College of North West London
Diploma in IT Level 2 - Key Skills in Working with Others
College of North West London
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