Lutho Asemahle Magengelele
Midrand
Summary
Entry-level IT Support professional with hands-on apprenticeship experience in network troubleshooting, service provisioning, connectivity and technical documentation. Strong foundation in customer support, networking basics, and problem resolution, seeking a remote IT Support Specialist role. Background in microwave and fiber networks, Layer 2 services, and technical documentation.
Overview
1
1
Certification
Work History
Work Integrated Learning – EAS Provisioning & Planning
Vodacom
01.2025 - 06.2025
- Reported to Manager: Sibo Phethu, working in feasibility, MW Planning, and Service Provisioning teams.
- Feasibility Team: Assessed customer feasibility for microwave (MW) and fiber connectivity.
- MW Planning: Verified line-of-sight (LOS) and confirmed bandwidth availability for customer solutions.
- Service Provisioning: Supported point-to-point (PTP) and point-to-multipoint (PTMP) MW installations, Layer 2 service provisioning, troubleshooting, and link activations.
- Gained hands-on exposure to end-to-end transmission network design, planning, and service delivery.
Work Integrated Learning – EAS Provisioning & Planning
Vodacom
01.2025 - 06.2025
- Reported to Manager: Sibo Phethu, rotating across Feasibility, Microwave (MW) Planning, and Service Provisioning teams.
- Feasibility Team (2 months): Assessed customer feasibility for microwave and fiber solutions, ensuring accurate project input for planning teams.
- MW Planning Team (2 months): Verified line-of-sight (LOS) and bandwidth availability for customer connectivity projects.
- Service Provisioning Team (2 months): Assisted with point-to-point (PTP) and point-to-multipoint (PTMP) MW installations, Layer 2 service provisioning, troubleshooting, and link activations.
- Gained hands-on exposure to end-to-end transmission network planning, installation, and service delivery.
- Collaborated with cross-functional teams, enhancing coordination and project efficiency.
Education
GoFourth - CCNA
ISC2 - Cybersecurity
Networking Essentials
Linux Unhatched
Introduction to cybersecurity
Cybersecurity
Skills
- Project Lifecycle Management
- Transmission Network Deployment
- Line-of-Sight Analysis
- Bandwidth Feasibility Analysis
- Layer 2 Service Provisioning
- Link Activations
- Vendor Coordination
- Stakeholder Coordination
- Risk Analysis
- Risk Mitigation
- Troubleshooting
- Network Issue Resolution
- Cybersecurity fundamentals
- Information security principles
- Risk management
- Threat awareness
- Network security basics
- Access control
- Authentication
- Data protection
- Privacy
- Incident response fundamentals
- Security policies
- Compliance awareness
Certification
- Networking Essentials
- Linux Unhatched
- Introduction to cybersecurity
- Cybersecurity (CC)
Personal Information
Driving License: Code 8
Timeline
Work Integrated Learning – EAS Provisioning & Planning
Vodacom
01.2025 - 06.2025
Work Integrated Learning – EAS Provisioning & Planning
Vodacom
01.2025 - 06.2025