JEAN GOMES
COVENTRY
Summary
Motivated individual with a strong focus on customer relationship management. Cultivated client relationships to ensure repeat business and referrals, enhancing overall sales performance. Demonstrated proficiency in data management and effective communication, contributing to operational excellence. With solid foundation in data management principles, I bring strong analytical skills and eye for accuracy. Excellent at problem-solving and communicating complex information clearly. Eager to leverage organisational abilities and teamwork experience to contribute effectively.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Curry's PC World
Coventry
09.2024 - Current
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
- Prepared daily sales reports for management review, highlighting achievements, and areas for improvement.
- Conducted consultations to determine needs and assess product options.
- Processed reservations on the internal booking system for accurate record keeping.
Customer Service Representative
Capita Transport for London (TfL), Remote
08.2023 - 03.2024
- Maintained company standards whilst handling data, including safeguarding restricted financial information, and complying with strict GDPR regulations.
- Adeptly handled 25 to 50 letters/emails, and efficiently managed complex communications to resolve client issues.
- Meticulously used CCTV footage to gather data on suspects, which helped the company to make accurate, evidence-based claims.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
- Utilised CRM systems to track and manage escalation cases efficiently.
- Experienced in supporting scam victims with empathy and professionalism, providing clear guidance and practical solutions, whilst handling sensitive data and situations with discretion.
Sales Advisor
Curry's PC World
COVENTRY
07.2021 - 10.2022
- Used communication skills to explain and upsell insurance policies to over 125 clients per month, resulting in a 45% uptake of extra protection coverage.
- Excelled in a fast-paced environment, consistently meeting or exceeding monthly sales targets by at least 10%.
- Independently coordinated nationwide logistics for product delivery and installation arrangements.
- Transformed product queries into sales, leading to a 15% increase in conversion rates.
Call Centre Representative
Manpower Group
Lisbon
08.2019 - 03.2020
- Successfully renewed an average of 50 customer policies per week, maintaining accurate and up-to-date records.
- Built rapport with customers quickly, achieving a customer satisfaction rate of 90%.
- Handled an average of 100 inbound calls per day, swiftly resolving complaints and reducing call times.
- Provided digital support to an average of 15 customers per day, leading to a 20% reduction in call volume.
Crew member
Five GUYS Restaurant
Angel Islington
09.2017 - 07.2019
Barista/Waiter
Coffee is my Cup of Tea
Hackney
10.2016 - 08.2017
Education
NVQ Level 3 - Level 3 Certificate in Data Analyst
Netcom Training
UK, Online01-2024
BTEC Level 3 Subsidiary Diploma - SCL Education & Training
Barking FC College
London12.2018
Level 3 Diploma - Sport: SCL Ltd
Barking FC College
London12.2017
A-Levels - Languages and Humanities
Escola Augusto Cabrita
Lisbon, Portugal12.2016
Skills
- Complaint Resolution
- MS Office
- SQL entry level
- Spyder entry level
- Python
- Administration
- Customer service
- Remote/on-site sales
- Data Management
- Payment processing
Hobbies and Interests
- Football: Previously competed at a semi-professional level, and currently an active player in the West regional leagues. This experience has honed my team collaboration skills and ability to perform under pressure.
- Mixed Martial Arts currently competing at Semi-Pro Level, Actively engage in regular training sessions, demonstrating discipline, resilience, and a commitment to personal growth and physical fitness.
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Intermediate
B1
Italian
Beginner
A1
Timeline
Sales Advisor
Curry's PC World
09.2024 - Current
Customer Service Representative
Capita Transport for London (TfL), Remote
08.2023 - 03.2024
Sales Advisor
Curry's PC World
07.2021 - 10.2022
Call Centre Representative
Manpower Group
08.2019 - 03.2020
Crew member
Five GUYS Restaurant
09.2017 - 07.2019
Barista/Waiter
Coffee is my Cup of Tea
10.2016 - 08.2017
NVQ Level 3 - Level 3 Certificate in Data Analyst
Netcom Training
BTEC Level 3 Subsidiary Diploma - SCL Education & Training
Barking FC College
Level 3 Diploma - Sport: SCL Ltd
Barking FC College
A-Levels - Languages and Humanities
Escola Augusto Cabrita