William Miller

• Resolved customer complaints swiftly, maintaining company reputation.
• Delivered excellent customer service by addressing and resolving queries.
• Conducted market research, gaining insights into competitors' strategies.
• Assisted in stock taking for accurate inventory management.
• Educated customers on warranties and return policies for transparency.
• Increased sales through effective negotiation and persuasion techniques.
• Fostered positive relationships with suppliers ensuring timely delivery of stocks.
• Established rapport with potential buyers to foster repeat business.
• Boosted brand reputation with demonstration of product knowledge.
• Maintained clean, organised retail environment to enhance shopping experience.
• Suggested suitable products to customers for enhanced shopping experience.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Provided customers with price information and handled financial transactions.
• Built rapport with new and existing customers to boost client retention.
• Placed customer orders, providing guidance on product delivery timeframes.

Due to decline in health and ever greater need for assistance, stopped work to care for my mother, 24/7. Till she passed away 24/06/2024.

• Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
• Processed cash deposits and withdrawals for customers.
• Assisted customers with questions about products, services and terms.
• Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
• Hired, trained and mentored four new Postal Workers to consistently exceed individual delivery targets.
• Maintained an accident-free driving record for five years, using safe driving techniques.
• Prevented service disruptions by proactively maintaining equipment and organising repairs.
• Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
• Oversaw error-free sorting of parcels and letters daily.
• Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
• Suggested additional products and services matching customer needs.
• Facilitated parcel tracking by using barcode scanner with precision.
• Improved communication with customers through clear, concise explanations of postal procedures and costs.
• Removed outdated notices from bulletin board, keeping information relevant and current.
• Organised mail bags, resulting in improved delivery timescales.
• Processed postage payments, enhancing accuracy in financial records.

Primary role was as Police despatcher with the responsibility for the prioritisation of demands and control of police units despatched to deal with multiple simultaneous incidents.

Use of the police radio, computer systems along with tried and tested police standard operation procedures to control and support the deployment of emergency units to ensure the efficient use of police resources, the safety of officers and public throughout.

To ensure charter time compliance where possible and to adequately explain and account for failing to do so, as this could have potential budgetary consequences for the police service.

Call handling skills that called for speed whilst using tact, diplomacy and police knowledge to assist callers in often harrowing and stressful situations

• Worked flexible hours, covering nights, weekends and bank holidays.
• Supported team by demonstrating respect and willingness to help.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.

• Built rapport with new and existing customers to boost client retention.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Managed customer lines for minimum wait times and high satisfaction.
• Totalled bills using maths skills and maintained accurate till count.
• Provided excellent service to customers with a friendly and approachable demeanour.
• Handled special orders from customers efficiently which resulted in higher levels of customer satisfaction.

A specialist bookseller dealing primarily in 'grey', government publications and reports.

I had special responsibility for all the reports and papers published by the Scottish Executive and Scotland Office. Being the worldwide point of contact for all orders from the government departments within the above organisations.

Sales were arranged via mail order, telephone and computer based requests.

I also was responsible for bibliographic entry of all the above on to the bespoke company computer system, VISTA, which printed directly into the worldwide government listing called, "The Daily List". This was also used as stock ordering and control system for The Stationery Office.

Responsible also for stock control, management and benchmarks for these publications held in the Edinburgh bookshop.

• Resolved customer queries effectively by providing relevant information about products or services.

• Sorted and arranged books by category in shelves.
• Helped customers to successfully use library computers and equipment.
• Assisted customers in locating specific books to address needs.
• Checked in and out books and issued and controlled library cards.
• Facilitated library events and workshops, fostering community engagement and learning.
• Processed new library acquisitions
• Collected and processed fines on overdue library materials.
• Organised book clubs and community events with strong planning skills.

• Arranged product displays to maximise cross-selling opportunities and increase sales.
• Implemented planograms and display layouts to optimise product visibility and accessibility.
• Worked with store management to assess customer preferences and tailor merchandising accordingly.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Enforced company policies and guidelines for all employees.
• Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
• Managed daily operations to ensure smooth running of the shop floor.
• Created a positive work environment, resulting in higher employee morale.
• Handled customer complaints effectively, restoring trust in our brand.
• Delegated tasks to team members efficiently improving overall productivity.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Oversaw daily operations to achieve high productivity levels.

• Advised customers on availability, pricing and location of products.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.