JĘDRZEJ JANKOWIAK
London,London
Summary
I am an ambitious, responsible and organized person who is able to multitask in the most challenging situations. Passionate about food and wine, always ready to improve my knowledge.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Restaurant General Manager
Flat Iron
Cambridge
09.2026 - Current
- Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Optimised profits by controlling food, beverage and labour costs daily.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Analysed financial reports to monitor restaurant performance, identifying areas for cost reduction and revenue enhancement.
Assistant General Manager
Flat Iron
London
01.2025 - 09.2026
- Coordinated with the General Manager in strategic planning and execution of business plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Handled customer complaints with diplomacy, resolving issues to the customer's satisfaction.
- Monitored staff performance and developed improvement plans.
- Collaborated with the finance department to manage budgets and control expenses.
Assistant General Manager
Cote London
London
05.2022 - 12.2024
- Created and maintained policies and procedures to ensure compliance with company and government regulations
- Developed and monitored KPIs to ensure that goals and objectives were met on time and within budget
- Analyzed f㘶nancial data to identify cost savings opportunities and implemented strategies to reduce expenses
Assistant Manager
Cote London
07.2019 - 05.2022
- Coached and mentored employees to help them reach their full potential, resulting in an increase in productivity
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction
- Managed a team of over 40 employees, setting goals and delegating tasks to ensure that deadlines were met
Supervisor
Cote London
10.2017 - 07.2019
- Created and enforced policies and procedures to ensure compliance with health, safety, and sanitation regulations
- Monitored cash f㘶ow and reconciled the restaurant's daily revenues and expenditures, resulting in a decrease in losses
- Established a cross-functional team to identify and resolve customer service issues, resulting in an increase in customer satisfaction
Waiter
Cote London
09.2015 - 10.2017
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Collaborated with kitchen staff to eff㘶ciently manage orders and ensure timely delivery of meals to customers
- Exceeded customer service expectations by anticipating customer needs and exceeding their expectations.
Accountant
E&Y Wrocław
04.2015 - 08.2015
- Reconciled accounts and identif㘶ed discrepancies, resulting in a reduction in accounting errors
- Analyzed f㘶nancial statements and created reports to present to stakeholders, resulting in improved decision-making
- Prepared monthly f㘶nancial statements, including balance sheets, income statements, and cash f㘶ow statements
IT Specialist
IBM Wrocław
04.2014 - 04.2015
- Developed and implemented disaster recovery plans to ensure business continuity
- Managed an Active Directory environment to ensure secure access to resources
- Diagnosed and resolved complex technical issues, resulting in improved system reliability and reduced downtime
Education
BSc - Computer Game Programming
University of East London
LondonSkills
- Restaurant operations
- Cost control
- Budget management
- Revenue analysis
- Policy compliance
- Food safety compliance
- Hiring and training
- Complaint management
- Staff motivation
- Inventory control
- Team leadership
Languages
Polish
English
French
Timeline
Restaurant General Manager
Flat Iron
09.2026 - Current
Assistant General Manager
Flat Iron
01.2025 - 09.2026
Assistant General Manager
Cote London
05.2022 - 12.2024
Assistant Manager
Cote London
07.2019 - 05.2022
Supervisor
Cote London
10.2017 - 07.2019
Waiter
Cote London
09.2015 - 10.2017
Accountant
E&Y Wrocław
04.2015 - 08.2015
IT Specialist
IBM Wrocław
04.2014 - 04.2015
BSc - Computer Game Programming
University of East London