Justin Chi Ting Kwok

London,City of London

Summary

Hospitality professional with extensive experience in customer engagement and service excellence. Proficient in operating bartending POS systems and managing stock inventory. Maintains high standards of hospitality, ensuring customer satisfaction through effective table setting and restocking. Aims to advance within the hospitality industry by leveraging skills in customer service and operational efficiency.

Overview

years of professional experience

years of post-secondary education

Work history

Bartender / Floor staff member

Sushimania Nottingham

Nottingham, Nottinghamshire

2021.10 - 2025.10

Resolved customer complaints promptly to maintain good relationships.
Responded promptly to customer enquiries, resulting in improved customer satisfaction.
Managed stock levels efficiently, preventing shortage during peak hours.
Adapted quickly to different situations maintaining efficiency even under pressure.
Processed payments accurately reducing discrepancies at end of shift tallying.
Delivered exceptional service, leading to increased repeat business.

Education

Bachelor of Science - Computer Science (Game Technology)

Nottingham Trent University

Nottingham

2018.10 - 2021.06

Foundation Degree in Science - Foundation Certificate in Computing

Nottingham Trent International College

Nottingham

2017.10 - 2018.05

GCSEs -

Burford School

Burford, Oxfordshire

2014.09 - 2017.06

Skills

Customer engagement
Hospitality ethos
Restocking competence
Bartending knowledge

POS systems operation
Table setting
Stock inventory management
Customer service

Languages

Chinese (Cantonese)

Native

Chinese (Mandarin)

Advanced

English