- I have grown up doing drama, I love theatre and I love the environment, I believe this has helped me grow my confidence
- I enjoy being busy and always having something to do, I enjoy working in a busy environment
Maggie Newton
Chesterfield/runcorn,Derbyshire
Summary
I have a lot of experience in customer service and it is a sector I really enjoy, I am quick to provide friendly service to customers/clients and handle enquiries! I am willing to learn and believe I can learn new tasks and roles quickly through active listening and practice. I am able to relocate for the right job. I also have my driving test booked for August but I am able to reliabily transport to any location.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floor Staff Member
Lavender's Dog shop
CHESTERFIELD, Derbyshire
03.2024 - Current
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Greeted guests upon entry, creating a welcoming atmosphere in a busy restaurant setting.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Operated register to efficiently process payments using cash and cards.
- Educate customers on transitioning animals to raw food for enhanced health and wellbeing.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Resolved customer complaints with professionalism and urgency to ensure swift and satisfactory solutions.
Fast Food Crew Member
McDonalds
Lincoln, Lincolshire
08.2024 - 02.2025
- Maintained excellent customer satisfaction by providing friendly, attentive and polite service.
- Operated tills, processed cash and card payments, and provided accurate change.
- Prepared food to match quality standards and customer expectations.
- Kept calm, professional and efficient during busy takeaway periods.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Completed comprehensive food safety training to ensure compliance with health regulations.
- Coordinated with kitchen staff to manage order times and communicate special requests or dietary needs.
Floor Staff Member
Snake Room
CHESTERFIELD, Derbyshire
01.2023 - 05.2023
- Delivered food and beverages promptly while upholding high standards of presentation and temperature.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Assisted in making bookings through phone and in-person interactions.
Processed card payments over the phone efficiently.
Barista Trainee
Queen's Park Cafe
CHESTERFIELD, Derbyshire
05.2022 - 10.2022
- Described menu items to customers and suggested products based on stated preferences.
- Greeted and connected with every customer, recommending drinks and pastries.
- Assisted in the preparation of food items, maintaining high standards of hygiene and presentation.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Kept supply of snacks and food items at bar to serve customers.
- Assisted with stock counting, ordering and replenishing.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Took customer orders and prepared drinks following best practices for each type.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
Education
Diploma of Higher Education - Technical Theatre
Sheffield College
Sheffield 2025 - Current
Diploma of Higher Education - Animal Management Level 3 foundation diploma
Riseholme College
Lincoln 2024 - 2025
GCSEs - History, Maths, English, Drama, Physics, Chemistry , Biology, Computer Science
Brookfield Community School
Chesterfield 2019 - 2024
Skills
- Customer service
- Complaint handling
- Cash management
- Stock rotation
- Food safety compliance
- Customer engagement
- Shelf stocking
- Barista training
- Returns
- Food Hygiene
- Creative thinking
- Till and cash handling
- Active listening
- Multitasking efficiency
Certification
- Kitchen Hygiene certified
Interests
Availability
- Apprenticeships: From May 2026 onward, Anytime
- Part-time: Monday 2pm-3am,
- Tuesday 6am-12pm,
- Wednesday 12pm- anytime,
- Thursday Currently 4:30pm onward however can change for the right job,
- Friday 5pm-anytime,
- Saturday 4:30pm onward also able to change,
- Sunday- anytime
Timeline
Fast Food Crew Member
McDonalds
08.2024 - 02.2025
Floor Staff Member
Lavender's Dog shop
03.2024 - Current
Floor Staff Member
Snake Room
01.2023 - 05.2023
Barista Trainee
Queen's Park Cafe
05.2022 - 10.2022
Diploma of Higher Education - Technical Theatre
Sheffield College
2025 - Current
Diploma of Higher Education - Animal Management Level 3 foundation diploma
Riseholme College
2024 - 2025
GCSEs - History, Maths, English, Drama, Physics, Chemistry , Biology, Computer Science
Brookfield Community School
2019 - 2024