Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
Manager

Joao Nobre

Portadown,Armagh City Banbridge and Craigavon

Summary

Experienced in within technical support roles. Proven ability in troubleshooting devices and understanding network fundamentals, contributing to seamless operations and improved information security. Focused on utilizing technical expertise to enhance efficiency and foster innovation in IT environments.

Overview

4
4
years of professional experience

Work history

Technical support engineer - Looms

Ulster Carpet Mills
Portadown, Armagh City Banbridge and Craigavon
04.2023 - Current
  • Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
  • Developed comprehensive user guides to facilitate effortless use of technology.
  • Optimised device efficiency by calibrating and adjusting Loom controller settings
  • Reduced system breakdowns, performed regular maintenance on all equipment.
  • Performed intricate soldering tasks to replace MED sensors, capacitors, resistors
  • Analysed complex circuits diagrams for fault finding in systems.
  • Replaced defective electronic components swiftly ensuring minimal downtime.
  • Compiled diagnostic reports with clear, concise language for easy interpretation.
  • Leveraged multimeters for precise measurements.
  • Inventory management and order of spare parts

Production operative

Norbrook
Newry
08.2021 - 04.2023
  • Performed routine equipment inspections to prevent breakdowns.
  • Ensured product quality by conducting regular checks and adjustments.
  • Operated machinery to meet daily production targets.
  • Maintained a clean work environment, promoting overall well-being of staff.
  • Monitored quality control processes to ensure customer satisfaction.
  • Improved safety standards through strict adherence to regulations.
  • Handled raw materials, prepared for production process.
  • Supported shift supervisor with administrative paperwork
  • Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.

Education

Bachelor of Science - Computing and IT

The Open University
Belfast
10.2023 -

NVQ Level 3 - Computer Sciences

Centro de FormacaoPorfissional de Santarem
Santarem/Portugal
07.2013 - 10.2014

MTA: Security Fundamentals - Computer Sciences

Microsoft
Portadown
01.2021 - 06.2021

MTA: Windows Server Administration Fundamentals - Computer Sciences

Microsoft
Portadown
06.2021 - 12.2021

Linux Fundamentals - Computer Sciences

Cisco Networking Academy
Portadown
10.2024 - 03.2025

Skills

Diagnostic proficiency

Technical support skills

Device troubleshooting

Information security fundamentals

Python programming knowledge

C# programming knowledge

Java programming knowledge

Network architecture understanding

Cisco networking equipment

Microsoft Windows Server fundamentals

Languages

Portuguese
Native
English
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

“There are no bad people, there are people with insufficient information to make appropriate decisions.”
Jacque Fresco

Timeline

Linux Fundamentals - Computer Sciences

Cisco Networking Academy
10.2024 - 03.2025

Bachelor of Science - Computing and IT

The Open University
10.2023 -

Technical support engineer - Looms

Ulster Carpet Mills
04.2023 - Current

Production operative

Norbrook
08.2021 - 04.2023

MTA: Windows Server Administration Fundamentals - Computer Sciences

Microsoft
06.2021 - 12.2021

MTA: Security Fundamentals - Computer Sciences

Microsoft
01.2021 - 06.2021

NVQ Level 3 - Computer Sciences

Centro de FormacaoPorfissional de Santarem
07.2013 - 10.2014
Joao Nobre