Matthew Duncan
Stone
Summary
Dedicated professional with a strong foundation in teamwork, communication, and customer service. Demonstrates diagnostic proficiency and a commitment to clean and safe working practices. Known for punctuality and passion in delivering exceptional results. Career goal includes maximizing skills to enhance operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
6047
6047
years of post-secondary education
1
1
Certification
Work history
Service engineer
Terberg DTS
Halifax
2024.11 - Current
- Utilised advanced diagnostic tools to quickly identify faults in machinery components.
- Conducted routine inspections to ensure system integrity for efficient operations.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Achieved optimal machinery performance by executing regular preventive maintenance.
HGV Technician
SJ Bargh
Stoke-on-Trent
2024.06 - 2024.11
- Repair and inspection of HGV and trailers and where required.
- Keep paperwork and time cards updated with work carried out and parts used.
- Diagnosis and repair of Scania 8 wheelers and tractors ensuring uptime and communicating to agree repair and time frames.
- Repaired vehicle defects, enhancing overall functionality.
- Inspected and maintained heavy goods vehicles to ensure optimal performance.
- Ensured compliance with health and safety regulations by maintaining clean work area.
Roadside Technician
The AA
Basingstoke, Hampshire
2022.02 - 2024.06
- Attending all manner of breakdown from flat battery up to wishbones broken and axles missing.
- Always prioritizing customer experience and safety, whilst assessing whether the vehicle can be repaired in a timely manner at the roadside and conducting the repairs if it is the correct decision.
- Maintain tools, stock, uniform, consumable levels and maintenance / inspection of my own lifting and recovery equipment at the required intervals.
- Acquisition of parts from local suppliers and collecting own parts ensuring that only the parts required are fitted.
- Ensuring customer service is at the forefront of my work, including appearance and mannerisms.
- Lone working and decision making on all tasks for prolonged periods.
HGV technician
Hartshornes Volvo - Stoke on Trent
Stoke on Trent
2021.09 - 2022.02
- Fleet Maintenance keeping fleet vehicles in service for companies such as DHL and Screwfix.
- Repair and maintain HGV’s including air braking systems and carry out diagnostics and repair where necessary.
- Repair of trailers and MOT preparation where required.
- Keep paperwork and timecards updated with work carried out and parts used.
Tank Commander / Gunnery Instructor (CR2)
British Army
2009.02 - 2021.09
- My primary role when joining the army was basic preventative maintenance alongside repair of the vehicles when they break, included in this was the driving aspect.
- During my career I have been tasked with the maintenance of engines, transmissions, weapon systems and radio communications systems.
- Servicing of Diesel systems, Transmissions, suspension, electrical along with basic hydraulic, pneumatic.
- Diagnostic work based on when subsystems failed requiring fault finding to keep the vehicle in action at all costs, this is always based on the right first time every time work model.
- Carry out work for 6 monthly inspections on a variety of equipment ranging from a basic land rover all the way up to the complex Challenger 2.
- Fleet management of up to 4 vehicles and team management of a team of up to 16 soldiers to ensure that forecasts of routine servicing and inspections are up to date.
- Most recently I have been qualified to teach Gunnery courses in house to which I am trusted with my judgment to qualify crews to fire the main gun and secondary armaments live.
- To be fully conversant with health and safety regulations and supervise others use of PPE alongside always maintaining a safe working area.
Education
BTEC Level 5 Diploma - Management
Wessex Business School
EAL Level 3 Extended Diploma - Engineering Maintenance (Mechanical)
City & Guilds
NVQ Level 2 - Key Skills (Maths, Literacy, ICT, Working with Others and Improving Own Learning and Performance)
NVQ
Skills
- Teamwork
- Professional
- Communication
- Clean and safe working practices
- Punctual
- Passionate
- Diagnostic proficiency
- Customer Service
Activities
My personal interests have always lied with engines and the workings of them, I work passionately to further myself in any field and to increase my knowledge., It is not uncommon for me to spend my weekends reading up on subjects., Given the opportunity I would like to continue my progress to joining the Staffordshire blood bikes to give back to the community where possible.
Affiliations
- Gardening
- Motorbike riding and rebuilding
Certification
Currently hold my IRTEC for HGV inspection
Timeline
Service engineer
Terberg DTS
2024.11 - Current
HGV Technician
SJ Bargh
2024.06 - 2024.11
Roadside Technician
The AA
2022.02 - 2024.06
HGV technician
Hartshornes Volvo - Stoke on Trent
2021.09 - 2022.02
Tank Commander / Gunnery Instructor (CR2)
British Army
2009.02 - 2021.09
BTEC Level 5 Diploma - Management
Wessex Business School
EAL Level 3 Extended Diploma - Engineering Maintenance (Mechanical)
City & Guilds
NVQ Level 2 - Key Skills (Maths, Literacy, ICT, Working with Others and Improving Own Learning and Performance)
NVQ