Jazmin Heffernan
Rushmoor,England
Summary
polite and reliable, eager to push myself and go out of my comfort zone. Always wanting to learn something new try out a new skill and progress in the company I work for. Very friendly and caring will always try my very best to help others out when needed. .
Overview
6
6
years of professional experience
Work history
Hospitality team member
Wetherspoons
Farnborough, Hampshire
08.2025 - Current
- Enhanced guest satisfaction with prompt and attentive service.
- Assisted colleagues during peak hours for smooth operations.
- Contributed to team targets by upselling menu items.
- Served food and beverages, going the extra mile to deliver personalised customer service.
Sales advisor
TUI
Farnborough, Hampshire
07.2024 - 08.2025
- Resolved customer complaints swiftly, maintaining company reputation.
- controlled the social media for the shop to drive more sales and keep customers educated.
- Delivered excellent customer service ensuring it was always personalised to the customer.
- always went out of my way to ensure the team was happy.
Hospitality manager
Greene King
Farnborough, Hampshire
08.2019 - 07.2024
- Supervised front-of-house operations, ensured top-quality customer service.
- Handled difficult customer situations, restored guest satisfaction.
- delivered outstanding customer service to meet and exceed customer expectations.
- became an effective team player worked my way up to becoming a team leader.
Education
BTEC - Floristry and art and design
Farnborough College of Technology
Farnborough /2019 - /2020
Skills
- Leadership qualities
- artistic eye
- customer service
- fast learner
Timeline
Hospitality team member
Wetherspoons
08.2025 - Current
Sales advisor
TUI
07.2024 - 08.2025
Hospitality manager
Greene King
08.2019 - 07.2024
BTEC - Floristry and art and design
Farnborough College of Technology
/2019 - /2020