Jayden Smith
Staines,United Kingdom
Summary
Dedicated Community Engagement Specialist experienced in addressing tenant concerns and identifying disrepair issues through direct engagement. Cultivated trust with residents while ensuring accurate information recording and timely follow-up actions through effective communication. Managed customer-facing venue operations, enhancing visitor experiences, and coordinated officiating at tennis events, ensuring fair play and smooth match flow.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Tenant Advisor
Self Employed
02.2026 - Current
- Assessed disrepair concerns by visiting social housing tenants, ensuring timely resolution of housing issues.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Continuously updated professional knowledge through CPD activities, staying ahead of regulatory changes and industry trends.
- Worked closely with junior advisors, mentoring them on best practices and advanced financial planning techniques.
Tennis Official
Tennis South Africa
Pretoria
07.2022 - 03.2024
- Acted as chair umpire at local national junior tournaments, overseeing match progress and enforcing rules effectively.
- Worked as a line umpire at International tournaments held within South Africa.
- Coordinated match operations at local national junior tournaments, ensuring smooth execution of events.
Sport Venue Manager
Padellab
Pretoria
09.2022 - 02.2024
- Oversaw merchandise store and tuck shop operations, supervising daily activities to enhance customer experience.
- Delivered exceptional customer service, resolving concerns and feedback to ensure high satisfaction levels.
- Ensured venue cleanliness during shift while coordinating online and phone bookings.
Education
A-Levels -
Teneo Education
Pretoria01-2024
Skills
- Booking systems
- Customer service
- Attention to detail
- Merchandise management
- Time-management
- Organisation skills
- Verbal communication
- Communication
- Positive attitude
Languages
Afrikaans
Proficient
C2
English
Advanced
C1
Interests
- Fishing
- Hiking and Camping
- Gaming
- Beach Tennis
- Tennis
- Gym
Timeline
Tenant Advisor
Self Employed
02.2026 - Current
Sport Venue Manager
Padellab
09.2022 - 02.2024
Tennis Official
Tennis South Africa
07.2022 - 03.2024
A-Levels -
Teneo Education