Jay Vanier-Johnson
Bromley,Kent
Summary
Experienced Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development.
Offering strong leadership and communication skills, along with solid foundation in team management and customer service. Knowledgeable about sales strategies and operational efficiency, with focus on driving business growth. Ready to use and develop problem-solving, time management, and strategic planning skills in the Master Manager role.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Branch Manager
Kwik Fit
Blackheath, London
2022.09 - Current
- Improved branch productivity by implementing efficient work schedules.
- Managed daily operations to ensure smooth running of the branch.
- Optimised financial procedures for improved fiscal management.
- Developed and implemented strategies for increased customer satisfaction.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Conducted regular performance reviews for continuous employee development.
- Ensured compliance with company policies, maintaining ethical standards.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Provided excellent customer service, securing client loyalty.
- Fostered a positive work environment, improving overall team morale.
- Monitored operations to assess and highlight results.
Branch manager
Kwik Fit
West Wickham, Bromley
2022.05 - 2022.12
- Minimised inventory loss for improved profit margins.
- Fostered a positive work environment through effective leadership and team-building activities.
- Increased staff productivity by providing comprehensive training programmes.
- Handled customer complaints effectively, restoring trust in our brand.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Assisted in recruitment process to build an effective workforce.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided excellent customer service leading to repeat business and customer loyalty.
Assistant manager
Kwik Fit
Blackheath, London
2022.05 - 2022.09
- Fostered a positive work environment through effective leadership and team-building activities.
- Increased staff productivity by providing comprehensive training programmes.
- Delegated tasks to team members efficiently improving overall productivity.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Improved customer service by implementing new procedures and protocols.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Monitored sales performance regularly adjusting strategies as required.
Apprenticeship
Kwik Fit
London
2018.09 - 2022.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
Education
AutoTechician - Level 2
Institute of Apprenticeship
London 2018.03 - 2022.03
BTEC Level 1 - Engineering
Bromley College
London 2015.09 - 2016.06
NVQ Level 3 - 10 modules - Vehicle Systems Maintanance
Bromley College
London 2017.09 - 2018.08
Skills
- Technical expertise
- Customer relationship management
- Branch audit experience
- Customer relations
- Staff management
- Budget control
- Employee training
- Branch operations
- Staff mentoring
- Staff recruitment
- Performance driving
- Organisational awareness
Timeline
Branch Manager
Kwik Fit
2022.09 - Current
Branch manager
Kwik Fit
2022.05 - 2022.12
Assistant manager
Kwik Fit
2022.05 - 2022.09
Apprenticeship
Kwik Fit
2018.09 - 2022.03
AutoTechician - Level 2
Institute of Apprenticeship
2018.03 - 2022.03
NVQ Level 3 - 10 modules - Vehicle Systems Maintanance
Bromley College
2017.09 - 2018.08
BTEC Level 1 - Engineering
Bromley College
2015.09 - 2016.06