Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Tapia Toro

Villa Alemana

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Animator at Seabank Hotel & Spa.

Bubbles animation and entertainment LTD
Mellieha
06.2024 - 11.2024
  • Promoted fun, safe and inclusive environment by monitoring activity of tourist at the hotel.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Dressed in costume to create character and provide memorable experience for guests.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Restaurant Waiter

Surfside Malta
Sliema
05.2024 - 06.2024
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Lift Operator

Crystal Mountain Resort & Spa
Thompsonville
12.2023 - 03.2024
  • Operated ski lifts, gondolas, and chairlifts, ensuring the safe boarding and disembarking of passengers.
  • Conducted pre-operational checks, verifying that lift systems were functional and safe for daily use.
  • Welcomed, greeted and interacted with members and guests.

Lift Operator

Crystal Mountain Resort & Spa
Thompsonville
12.2022 - 03.2023
  • Operated ski lifts, gondolas, and chairlifts, ensuring the safe boarding and disembarking of passengers.
  • Conducted pre-operational checks, verifying that lift systems were functional and safe for daily use.
  • Welcomed, greeted and interacted with members and guests.

Supervisor in Charge of Customer Service, Cash Management

Melt Pizzas
Villa Alemana
06.2022 - 12.2022
  • Developed strategies to improve team performance and productivity.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Trained staff in customer service, taking orders over the phone or in person.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Multifunctional Operator, Cash Management and Customer Service

Melt Pizzas
Villa Alemana
04.2022 - 06.2022

Technical Service of Maintenance of Medical Equipment

01.2015 - 12.2021
  • ASSISTANT

Education

ELECTRONIC CIVIL ENGINEERING -

PONTIFICAL CATHOLIC UNIVERSITY OF VALPARAÍSO
Valparaiso, Chile
12.2023

English Course. -

Education First
St. Julian, Malta
03.2022

ELECTRONIC ENGINEERING -

PONTIFICAL CATHOLIC UNIVERSITY OF VALPARAÍSO
Valparaiso, Chile
12.2021

High School Diploma -

GERMAN SCHOOL OF VILLA ALEMANA
Villa Alemana, Chile
12.2017

Skills

  • Customer focused
  • Skilled multi-tasker
  • Customer relations
  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Staff training
  • Cash handling
  • Flexibility
  • Positive attitude
  • Verbal and written communication
  • Flexible schedule

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Animator at Seabank Hotel & Spa.

Bubbles animation and entertainment LTD
06.2024 - 11.2024

Restaurant Waiter

Surfside Malta
05.2024 - 06.2024

Lift Operator

Crystal Mountain Resort & Spa
12.2023 - 03.2024

Lift Operator

Crystal Mountain Resort & Spa
12.2022 - 03.2023

Supervisor in Charge of Customer Service, Cash Management

Melt Pizzas
06.2022 - 12.2022

Multifunctional Operator, Cash Management and Customer Service

Melt Pizzas
04.2022 - 06.2022

Technical Service of Maintenance of Medical Equipment

01.2015 - 12.2021

ELECTRONIC CIVIL ENGINEERING -

PONTIFICAL CATHOLIC UNIVERSITY OF VALPARAÍSO

English Course. -

Education First

ELECTRONIC ENGINEERING -

PONTIFICAL CATHOLIC UNIVERSITY OF VALPARAÍSO

High School Diploma -

GERMAN SCHOOL OF VILLA ALEMANA

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Javier Tapia Toro