Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic
Fozia Riaz

Fozia Riaz

Accrington,Lancashire

Summary

A dedicated professional with a strong commitment to excellence and customer focus, adept at problem-solving and maintaining composure in crises. Demonstrates exceptional communication skills and leadership, motivating teams towards achieving organisational goals. Eager to continuously learn and grow, aiming to leverage skills in a dynamic environment that values innovation and dedication.

Overview

16
16
years of professional experience

Work history

Spa supervisor

Stanley house spa
Blackburn, Lancashire
06.2025 - Current
  • Liaised with suppliers for timely delivery of products.
  • Achieved high level of cleanliness with strict maintenance schedules.
  • Assisted in budget preparation to control expenditure effectively.
  • Fostered a relaxing atmosphere by maintaining ambient conditions at the spa.
  • Managed daily operations to increase productivity.
  • Fostered a positive work culture to boost employee morale.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Assisted in the recruitment process for hiring quality staff members.
  • Improved team efficiency by implementing new scheduling practices.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
  • Managed shift schedules to ensure optimal staffing levels at all times.
  • Served as an approachable point of contact for staff queries or issues, promoting open dialogue within the team.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

Spa therapist

Stanley house Hotel and Spa
Blackburn, lancashire
02.2020 - Current
  • Managed appointment bookings and payments.
  • Managed team activities for seamless daily workflow.
  • Coordinated team dynamics through leadership transition.
  • Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
  • Sold salon retail products, promoting trending and featured items to increase sales.
  • Provided professional advice and product recommendations at guest consultations.
  • Resolved client complaints with professionalism and courtesy, maintaining high levels of customer satisfaction.
  • Conducted client consultations to understand individual needs and recommend appropriate beauty treatments.
  • Managed appointment bookings and client records, ensuring a smooth and efficient scheduling process.
  • Addressed and resolved customer issues with professionalism leading to satisfactory outcomes.
  • Responded promptly to customer email and phone communications.
  • Participated in ongoing professional development and training to stay updated with the latest beauty trends and techniques.
  • Oversaw day-to-day operation and complex schedule management to deliver world-class spa experiences.
  • Managed bookings, schedules, and financial records independently, demonstrating strong organisational and administrative skills.

Receptionist/admin assistant

Accountancy Firm. A J Chilwan
Blackburn, lancashire
01.2010 - 01.2011
  • Welcomed guests and clients in friendly, positive manner.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Carried out basic day-to-day administrative tasks to support staff needs.
  • Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
  • Handled confidential documents with discretion, following data protection guidelines to safeguard information.
  • Used Microsoft Office to track information, update records and write correspondence.
  • Collaborated effectively with customers and staff to maintain smooth-running company operations.
  • Trained new reception staff, sharing best practices and company policies to maintain service standards.
  • Helped to enforce policies and procedures, proactively addressing issues with management.

Education

NVQ Level 3 - Beauty therapy

Blackburn College

NVQ Level 2 - Beauty therapy

Blackburn College

Diploma of Higher Education - Higher Diploma in Business and Legal

Blackburn College

Skills

  • Composed in crises
  • Problem-solving
  • Communication skills
  • Willingness to learn
  • Leadership and motivation
  • Commitment to excellence
  • Customer focused

Languages

English
urdu
hindi
Punjabi

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of customer bookings.
  • Built and nurtured key client relationships to grow profit and returning customers
  • Investigated, identified and reconciled account discrepancies
  • Advanced from Therapist to covering across all aspects of the spa quickly as result of quick learning, keen eye to detail and initiative.

Affiliations

  • Reading
  • Walking
  • Crocheting
  • Socialising

References

References available upon request.

Timeline

Spa supervisor

Stanley house spa
06.2025 - Current

Spa therapist

Stanley house Hotel and Spa
02.2020 - Current

Receptionist/admin assistant

Accountancy Firm. A J Chilwan
01.2010 - 01.2011

NVQ Level 3 - Beauty therapy

Blackburn College

NVQ Level 2 - Beauty therapy

Blackburn College

Diploma of Higher Education - Higher Diploma in Business and Legal

Blackburn College

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Fozia Riaz